topic Re: No phone connection in Home Phone

No phone connection

Peter173 — Thu, 09 Jan 2025 15:42:47 GMT

Unable to receive or send phone calls. Phone connected to master socket, still not working. Line test carried out.

Re: No phone connection

Anonymous — Fri, 10 Jan 2025 06:50:02 GMT

Hi Peter,

I'm sorry to hear this. I've run a few line tests now which are clear. Does your main socket have a test socket? Do you also have an alternative phone that you can test with please to rule this out? Is there currently no dial tone?

Thanks

Michelle

Re: No phone connection

Peter173 — Fri, 24 Jan 2025 14:46:23 GMT

Two and a half weeks later still no phone working. Spoke online 3 days ago contacting Openreach. Text received yesterday to say fault fixed which it clearly has not. Spent nearly 2 hours in webchat. Who can sort out this problem?

Re: No phone connection

Karl-TalkTalk — Fri, 24 Jan 2025 15:05:21 GMT

Hi Peter

Can you confirm the answers to the questions that Michelle asked ?

Thanks

Karl.

Re: No phone connection

Peter173 — Sat, 25 Jan 2025 16:35:42 GMT

Master socket has a test socket. Talktalk engineer has visited house, no problems with wiring. Says problem is at exhange. On mychat 21/1 spoke with Joseph from TT technical team, he was arranging for an Openreach engineer to investigate at exchange, this is the third time I have been told this is happening. Have received no further information. Phone still does not work.

Re: No phone connection

Peter173 — Sat, 25 Jan 2025 16:50:44 GMT

Master socket does have a test socket to which phone is plugged in with no dial tone. Phone does not ring if phoned from another phone.

Re: No phone connection

Peter173 — Sat, 25 Jan 2025 16:51:40 GMT

Have answered question as asked.

Re: No phone connection

Gliwmaeden2 — Sat, 25 Jan 2025 17:02:02 GMT

Staff would have run line tests back on the 10th if they had had a reply back then, @Peter173.

It would have helped to assess which engineer would have been correct for the job.

They can still double check for you but won't be back on here till Monday. They wouldn't have been informed that you had used other channels for support without you telling them, but now they know, they should be able to see the report.

Re: No phone connection

Anonymous — Mon, 27 Jan 2025 07:34:00 GMT

Morning,

Thank you. Did you also test with a different phone/handset? As the line tests are still clear then we'll need to arrange an appointed engineer visit to the property. Please can you confirm that you accept potential time related charges and also provide a few days availability AM (8-1) and PM (1-6) and we can arrange this for you.

Thanks

Michelle

Re: No phone connection

Peter173 — Wed, 29 Jan 2025 16:37:36 GMT

Is there any updates to my phone service. Phone not working for 3 weeks.

Re: No phone connection

ferguson — Wed, 29 Jan 2025 16:56:33 GMT

Did you not see Michelle's response on 27/01?

Re: No phone connection

Peter173 — Wed, 29 Jan 2025 17:14:43 GMT

I believe I have answered this. Another phone has been inserted into text socket, still does not work.

I have tried adding other information to her reply, other

Re: No phone connection

Peter173 — Wed, 29 Jan 2025 17:23:42 GMT

I am happy for for TT engineer to visit but as previously stated TT engineer has visited house on 14/1 and found not house faults. He believes fault at exchange. I have had Webchat and keep being told Openreach will contact me.

Re: No phone connection

Peter173 — Wed, 29 Jan 2025 17:50:31 GMT

I have had Webchats, and spoken to online people. I have a reference number 3-122710133501 from 16/1 saying Openreach will contact me. Last Webchat21/1 talking to Joseph complaint manager from TT technical team, stating Openreach will contact me. Despite all these interventions no one has contacted me.

I object to being awarded badges for using the community forum all I want is a working landline service for which I am paying.

Re: No phone connection

ferguson — Wed, 29 Jan 2025 17:51:34 GMT

OK, I have re-escalated this, the support team will clarify if they need any additional information from you.

Re: No phone connection

Chris-TalkTalk — Thu, 30 Jan 2025 09:22:01 GMT

Hi Peter173,

If you still have no dial tone we can arrange a visit from an Openreach engineer. If you'd like us to do this please let us know and we'll confirm some details with you

Chris

Re: No phone connection

Peter173 — Thu, 30 Jan 2025 11:20:08 GMT

Yes for Openreach engineer visit.

Re: No phone connection

Chris-TalkTalk — Thu, 30 Jan 2025 11:36:43 GMT

If you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

Thanks

Chris

Re: No phone connection

Peter173 — Thu, 30 Jan 2025 15:24:45 GMT

I accept potential for engineer charge but no fault inside house when TT engineer visited, says problem at exchange. happy for am appoinmtent., any day. Mobile correct as per profile ending 214.

Re: No phone connection

Chris-TalkTalk — Fri, 31 Jan 2025 11:22:28 GMT

Hi Peter,

Has anyone been in touch with you since your last post as the line test is showing that your service is in fault which usually means that it's being investigated by Openreach

Chris