topic Re: Remove free answerphone service from landline in Home Phone

Remove free answerphone service from landline

Flash44 — Sun, 15 Dec 2024 20:14:52 GMT

My elderly mother can’t get to the phone before the answerphone cuts in.

This is NOT the premium answer service - I’ve checked her online account and that box is already unticked.

The talktalk helpline didn’t manage to remove the service despite me spending nearly 2 hours explaining the issue.

We just want the service entirely removed. Just let the phone ring and ring until mum picks up.

Please could someone help? I tried calling BT 0800 5875252 as someone else suggested but that’s only for stopping text converted to voicemail messages.

Re: Remove free answerphone service from landline

Arne-TalkTalk — Mon, 16 Dec 2024 09:37:09 GMT

Hi @Flash44

Can you add you mothers account number to your community profile and I can try to help

Thank you

Re: Remove free answerphone service from landline

Flash44 — Tue, 28 Jan 2025 16:08:13 GMT

The problem was solved thanks to Arne. Entirely my fault, mum had a phone in her office which I had not realised was an answerphone…. Unplugged it and problem solved.
Sorry TalkTalk I was cursing you but it was my error 😬…

Re: Remove free answerphone service from landline

Arne-TalkTalk — Wed, 29 Jan 2025 07:58:20 GMT

Thanks for the update.