topic Re: Spoofed calls in Home Phone

Spoofed calls

rolando — Fri, 24 Jan 2025 10:51:11 GMT

I run a small business from home and regularly receive calls from call centres trying to sell me utilities, fix my computer, tell me my credit card has been used to make transaction etc. I get business from calls so I don't want Call Safe to act as a barrier to this.

Each time I get a spoofed call I block it although the system only stores 100 numbers and I have to regularly clear it.

Last summer OFCOM announced that telephone companies would have to take action to stop spoofing of calls from foreign call centres using UK numbers, this action had to be taken by 29th January.

Can you update me on what TalkTalk is doing about this as I haven't seen any improvement.

Thanks

Re: Spoofed calls

fr8ys — Fri, 24 Jan 2025 11:02:32 GMT

Are you a residential or a business customer?

This forum is for residential customers of TalkTalk.

TalkTalk Business Support can be found here.

https://supportcentre.talktalkbusiness.co.uk/home?_ga=2.107564932.704890122.1661952238-95588165.1661952238&_gac=1.154131786.1661952238.Cj0KCQjwjbyYBhCdARIsAArC6LKi96QlntZI-RsW0RhAaArl38_piKUhPSqWiidztD0wTVXkeR5RVQgaAkF8EALw_wcB

Re: Spoofed calls

rolando — Fri, 24 Jan 2025 11:19:22 GMT

Residential

Re: Spoofed calls

fr8ys — Fri, 24 Jan 2025 11:28:16 GMT

Ok thanks. Wait for support staff to get round to your thread for a response

I've tried googling but can find no updates from any suppliers so no idea what's happening.

Re: Spoofed calls

rolando — Wed, 29 Jan 2025 09:38:06 GMT

Hi, have any of the support staff got an update please?

It's 9:35 on 29th January and I have just had a call from a foreign call centre using a spoofed UK number.

Re: Spoofed calls

Debbie-TalkTalk — Wed, 29 Jan 2025 09:55:05 GMT

Hi @rolando

I'm sorry to hear this. I'm just looking into this further and will post back here as soon we have further information.

Debbie

Re: Spoofed calls

rolando — Fri, 07 Feb 2025 17:53:54 GMT

Any update on this?

Re: Spoofed calls

Arne-TalkTalk — Mon, 10 Feb 2025 12:55:04 GMT

All our options for scam/spoofed calls can be found in our help page https://community.talktalk.co.uk/t5/Articles/Scam-Phone-calls/ta-p/2205385