topic Re: Call Safe does not Activate in Home Phone

Call Safe does not Activate

JohnAaronRose — Mon, 27 Jan 2025 10:31:32 GMT

On Saturday, I have dialled 1472 and pressed 1 to activate Call Safe. However, when I dialled 1472 later that day and yesterday & today, nothing different happens. So I cannot 'block' any numbers. PLease activate this feature.

XXXXX PHONE NUMBER removed for security reasons.

Re: Call Safe does not Activate

Gliwmaeden2 — Mon, 27 Jan 2025 10:32:37 GMT

Please NEVER post personal information details in the public thread, @JohnAaronRose.

If your profile is complete, staff are able to identify your account when they reach your topic.

Re: Call Safe does not Activate

JohnAaronRose — Mon, 27 Jan 2025 11:21:17 GMT

I was trying to be helpful.
How about answering my question?

Re: Call Safe does not Activate

Arne-TalkTalk — Mon, 27 Jan 2025 12:08:03 GMT

Hi JohnAaronRose

You need to call and speak to the the Full fibre team (03451720088 ), the activation of callsafe will need to be logged with City Fibre as its showing as inactive.

We dont have access to that system on the Community.

Sorry

Re: Call Safe does not Activate

Gliwmaeden2 — Mon, 27 Jan 2025 12:57:31 GMT

@JohnAaronRose, any scammer can read these threads so publishing your phone number is actually against forum rules.

Re: Call Safe does not Activate

JohnAaronRose — Mon, 27 Jan 2025 18:41:07 GMT

After waiting for some time. I tried to speak to the Full Fibre team but got the New Customer Full Fibre team who then tried to put me through to the Existing Customer Full Fibre team. I got the ringing tone for half an hour and then gave up. I'd call that poor customer service. Can you contact them directly rather as they don't respond to customers' calls.

Re: Call Safe does not Activate

Arne-TalkTalk — Wed, 29 Jan 2025 13:25:40 GMT

I will try to log the fault for you.