topic Re: Lousy service refund? in Home Phone

Lousy service refund?

N0rma14? — Wed, 29 Jan 2025 16:10:52 GMT

As my 90 year old vunerable Mother has not had a working phone since Talk Talk installed a broadband/phone package over a month ago, and not been able to fix it despite me spending many hours talking to ' Agents' all over the world ,can she get a full refund with no penalties if I cancel the service and go back to her original provider who are hopefully capable of providing a working phone package?

Re: Lousy service refund?

Gliwmaeden2 — Wed, 29 Jan 2025 18:01:46 GMT

For all aspects of the cancellation process, you'd have to speak to the Loyalty team directly, @N0rma14?.

03451 720088 9am - 7pm weekdays, till 6pm Saturday.

It can't be agreed through forum staff, but point out that you have been chasing up the lack of phone service for over a month.

Please update your other thread if you choose not to follow up the line of enquiry you had ongoing there:

https://community.talktalk.co.uk/t5/Home-Phone/Phone-line-not-working/td-p/3094069#M163337

Re: Lousy service refund?

Arne-TalkTalk — Thu, 30 Jan 2025 08:59:02 GMT

Hi N0rma14?

Sorry that your mother has had problems, Once the fault is resolved the issue will be passed to our auto compensation team to calculate a refund information here

About your auto compensation credit - TalkTalk Help & Support

Regards