topic Re: Land line in Home Phone

Land line

newboy — Tue, 12 Nov 2024 11:09:57 GMT

Hi, I have tried to check on open case for landline. it says fixed on 4/11/2024.

Fault still same but I cannot run connection test as case is open? which is correct . fault still exists, and cannot reach anyone in chat. Phone no use as I have hearing problems. Anyone assist. Thanks. (needed a rant)

Re: Land line

Debbie-TalkTalk — Tue, 12 Nov 2024 11:21:54 GMT

Hi @newboy

I'm really sorry about this.

The line tests are clear. Do you have a no dial tone fault?

Re: Land line

newboy — Tue, 12 Nov 2024 11:45:15 GMT

Hi Debbie, Thanks for reply,

No, I do not have a no dial tone fault. It is just very noisy, crackles a lot.

I am hard of hearing as it is, this just makes it impossible.

Re: Land line

Karl-TalkTalk — Tue, 12 Nov 2024 12:17:06 GMT

OK, before we look to arrange an engineer, just a couple of quick questions.

Have you tested another handset to rule out a fault with this, or tested it at a friends or neighbours so you are sure this is working correctly ?

Have you tested directly at the master socket of 'Test Socket' if you have one ?

Thanks

Karl.

Re: Land line

newboy — Tue, 12 Nov 2024 15:26:37 GMT

Hi Karl,

I have tried an old corded phone I had ,same result. also tried in master socket, slightly better but still crackly.

Thanks

Re: Land line

Chris-TalkTalk — Wed, 13 Nov 2024 08:11:13 GMT

Hi newboy,

Did you try with the telephone connected to the test socket (the socket under the master socket faceplate)?

How many telephone sockets do you have in your home?

Chris

Re: Land line

newboy — Wed, 13 Nov 2024 11:33:18 GMT

Hi Chris,

Yes tried in test socket. I have two sockets.

thanks.

Re: Land line

Chris-TalkTalk — Wed, 13 Nov 2024 12:59:24 GMT

OK thanks. to investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let me know and I'll confirm some details with you

Chris

Re: Land line

newboy — Wed, 13 Nov 2024 17:40:31 GMT

Hi Chris,

yes please. I cannot think of what to try next, so need someone to look at my setup.

Re: Land line

Debbie-TalkTalk — Thu, 14 Nov 2024 07:13:05 GMT

Morning newboy

I can arrange the Openreach engineer visit for you.

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges

Thanks

Debbie

Re: Land line

newboy — Thu, 14 Nov 2024 10:24:11 GMT

.Hi Debbie,

I am available most am, some pm this month.

Thanks.

Re: Land line

Debbie-TalkTalk — Thu, 14 Nov 2024 11:27:08 GMT

Hi @newboy

Thanks for your reply.

Are there any specific days you aren't available for an engineer? I can then book the first available visit based upon your availability.

Debbie

Re: Land line

newboy — Thu, 14 Nov 2024 11:34:10 GMT

Hi, 20th and 27th of this month, not available.

Thanks.

Re: Land line

Chris-TalkTalk — Thu, 14 Nov 2024 14:14:54 GMT

Hi newboy,

I've booked the first available appointment as requested - November 18 2024, AM - please let us know how you get on

Chris

Re: Land line

newboy — Thu, 14 Nov 2024 15:44:14 GMT

Thanks Chris, will do.

Re: Land line

Chris-TalkTalk — Thu, 14 Nov 2024 15:45:03 GMT

Thanks 🙂

Re: Land line

newboy — Tue, 19 Nov 2024 11:23:35 GMT

Hi Chris, engineer came, crackle still there, case has been left open. my setup still not checked, box in house not been checked.

Re: Land line

Anonymous — Wed, 20 Nov 2024 08:02:17 GMT

Morning,

I'm sorry for the delay. Can I just confirm, was the engineer also able to replicate the noise when they tested with there own equipment? Is the noise still present at the test socket at the moment please?

Thanks

Michelle

Re: Land line

newboy — Wed, 20 Nov 2024 11:18:41 GMT

Hi Michelle, yes the noise is still at test socket, he did not use his own equipment to test socket. He did check green box in road and said he found two damage clips which he replaced.

Re: Land line

Anonymous — Wed, 20 Nov 2024 12:07:31 GMT

Good afternoon,

Ok thank you for confirming. I've re-run the line test now which is clear, however I can see that there is currently planned maintenance work ongoing. As this may be affecting the line then I will check this again in the morning to see if this is resolved before we raise this back to Openreach.

Thanks

Michelle