topic Re: Landline dead and speed on internet dropped from 36mbps to 10mbps. in Home Phone

Landline dead and speed on internet dropped from 36mbps to 10mbps.

Redder — Wed, 05 Feb 2025 17:34:49 GMT

Having had speed issues in November 2024, I now have a dead landline and internet speed dropped again from 36mbps to 10mbps. Tried webchat and answered all the questions and was promised engineer, however, engineer apparently fixed issue several days ago which is odd as nothing has changed - still no landline a week later and nowhere near guaranteed speed. Raised complaint on webchat and was left hanging with no further response to my question of when openreach are going to fix the issue. Was told I could ring them myself! I pay talktalk for a service!

So frustrated with this company, very stressful.

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Anonymous — Thu, 06 Feb 2025 06:57:03 GMT

Morning,

I'm sorry to hear this. I can see that the fault has been raised to Openreach for investigation. I'll re-check the fault later on today to see if we've received an update for you.

Thanks

Michelle

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Anonymous — Thu, 06 Feb 2025 13:09:12 GMT

Good afternoon,

No additional update as yet. I'll continue to monitor the fault.

Thanks

Michelle

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Redder — Thu, 06 Feb 2025 19:01:20 GMT

Thank you

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Anonymous — Fri, 07 Feb 2025 06:43:54 GMT

Good morning,

We've received an update from Openreach to advise that an engineer will be investigating the fault today.

Thanks

Michelle

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Redder — Sat, 08 Feb 2025 17:08:42 GMT

I've just received a text and email saying the fault is resolved. The fault is not resolved it's worse. I now have no landline and no wifi either.

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Chris-TalkTalk — Mon, 10 Feb 2025 07:12:32 GMT

Hi Redder,

How are you getting on, has anything changed since your last post?

Chris

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Redder — Mon, 10 Feb 2025 07:20:12 GMT

I'm waiting for another engineer to come this morning. Total loss of service since last engineer.

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Chris-TalkTalk — Mon, 10 Feb 2025 07:22:29 GMT

OK, please let us know how you get on

Chris

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Redder — Mon, 10 Feb 2025 07:24:47 GMT

Will do thanks

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Chris-TalkTalk — Mon, 10 Feb 2025 07:36:58 GMT

Thanks 🙂

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Redder — Thu, 13 Feb 2025 09:42:41 GMT

Problem is resolved but I'm waiting for the promised compensation to show on my account.

Re: Landline dead and speed on internet dropped from 36mbps to 10mbps.

Arne-TalkTalk — Thu, 13 Feb 2025 11:29:55 GMT

Auto compensation will take 30 days after the fault is resolved.