topic Re: Phone not working no dial tone in Home Phone

Phone not working no dial tone

Blunderpuss — Fri, 07 Feb 2025 17:53:29 GMT

Hi - I have full broadband speed but no phone line. There is no dial tone at all.

The problem is external I think. Does anyone know who I contact and how? Is it Openreach?

Re: Phone not working no dial tone

Gliwmaeden2 — Sat, 08 Feb 2025 00:16:27 GMT

You should report it directly to Talktalk, @Blunderpuss, so that they record it [that can start the clock ticking for engineers to sort it / compensation if it takes too long etc.]

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You can't report it directly to Openreach - they'll just tell you to contact your ISP.

Staff on here won't be around before Monday.

Re: Phone not working no dial tone

Blunderpuss — Sat, 08 Feb 2025 17:31:36 GMT

Thanks Gliwmaeden2 I'll try reporting it on the chat function.

Re: Phone not working no dial tone

Chris-TalkTalk — Mon, 10 Feb 2025 07:09:49 GMT

Hi Blunderpuss,

How are you getting on, are you still experiencing problems with your telephone service?

Chris

Re: Phone not working no dial tone

Blunderpuss — Wed, 12 Feb 2025 21:47:35 GMT

Hi Chris. It was an external issue and it was fixed today thanks. Better late than never 🙂

Re: Phone not working no dial tone

Anonymous — Thu, 13 Feb 2025 07:05:00 GMT

Morning,

I'm glad to hear this and thanks for confirming.

Michelle