topic Re: Landline phone problem in Home Phone

Landline phone problem

Rowena — Sun, 16 Feb 2025 11:28:26 GMT

Please can somebody help.

Since yesterday, our landline is dead. We are unable to dial out or receive calls. I have plugged in a conventional phone and the problem is the same. There is no dial tone when the receiver, on the conventional phone, is picked up. The internet is working fine and our broadband speeds are their usual excellent levels.

Re: Landline phone problem

KeithFrench — Sun, 16 Feb 2025 15:28:23 GMT

Assuming that you are not on Full Fibre, what happens if you move the phone handset & router via a known good microfilter to the test socket? This socket is located behind the master socket's removable faceplate (if you have that design).

Re: Landline phone problem

Rowena — Sun, 16 Feb 2025 16:15:34 GMT

Thank you for this reply. I have just been in Chat with TalkTalk for the last 3 hours. They have booked an Openreach engineer to look at this problem. Plugging in to the master socket did not restore my landline, only the pips as the dialed number went through. No dialing tone or ringing tone on the handset nor on the dialed mobile phone. Thanks again.

Re: Landline phone problem

Anonymous — Mon, 17 Feb 2025 07:08:22 GMT

Morning Rowena,

Thanks for the update and please let us know how you get on following the engineer visit.

Michelle

Re: Landline phone problem

Rowena — Mon, 17 Feb 2025 14:12:38 GMT

Good afternoon,

A BIG thank you to all who have helped. Our landline was restored at noon today. Openreach obviously sorted the problem out at the exchange..

Re: Landline phone problem

Karl-TalkTalk — Mon, 17 Feb 2025 14:17:32 GMT

So glad to hear that service has been restored. Thanks for letting us know.

Regards,

Karl.