topic Re: No Landline in Home Phone

No Landline

AdrianGrid — Sun, 16 Feb 2025 10:27:05 GMT

Morning

Have dial tone, but when calling out just get engaged tone. When dialling in from a landline callers get engaged tone and from a mobile a message " unable to connect, try later."

Did online chat Friday, the agent apparently carried out some line checks, I checked the test socket and they determined that the cause was my home phone. I got a new one and, unsurprisingly, the problem remains!

It may be a coincidence but, Friday morning I called TalkTalk on the landline to check if my option for VOIP had been registered, as I had not received any confirmation. The agent said there was nothing on my account but they had experienced glitches, so she would sort it out for me. She put me on hold for a few minutes (I don't know the reason), the line went completely silent but still connected, and when she returned she sounded like a demented Dalek - I couldn't understand a word, but she could hear me. After a few minutes she agreed to call me on my mobile to finalise things. Shortly after I got a call on my mobile who told me that the landline was engaged. A short while after that I tried ringing him back on the landline and got the engaged tone.

Can you also check that my VOIP option has been registered.

Regards

Adrian

Re: No Landline

Rowena — Mon, 17 Feb 2025 11:52:35 GMT

Sorry posted as a separate problem now

Re: No Landline

Chris-TalkTalk — Mon, 17 Feb 2025 09:20:05 GMT

Hi Adrian,

Line test is passing, are you still experiencing problems with your service?

Chris

Re: No Landline

Chris-TalkTalk — Mon, 17 Feb 2025 09:21:35 GMT

Hi Rowena,

If you still need assistance can you please start your own thread and we'll be happy to help

Chris

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 10:35:14 GMT

This is not Rowenas thread. I posted the original and she has hijacked it.

Please reply to the original message

Adrian

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 10:37:30 GMT

I still don't have any landline

Sorry missed your original reply Chris

Adrian

Re: No Landline

Chris-TalkTalk — Mon, 17 Feb 2025 11:17:11 GMT

OK thanks. Could you just try dialing 17070 and let me know what happens.

Thanks

Chris

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 11:31:14 GMT

Just get the same engaged tone

Adrian

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 11:35:08 GMT

Now get home number read out.

Adrian

Re: No Landline

Chris-TalkTalk — Mon, 17 Feb 2025 11:36:45 GMT

Thanks, and the number read back to you is correct?

Chris

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 11:54:16 GMT

Yes.

Re: No Landline

Chris-TalkTalk — Mon, 17 Feb 2025 13:53:33 GMT

Thanks. I can't see any reason why it wouldn't be working, line test is passing. We can arrange an engineer visit to investigate further, if you'd like us to do this please let me know and I'll confirm some details with you

Chris

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 14:22:43 GMT

Would like engineer visit. Intermittent line and call cuts off after about 2 minutes, so obviously a problem somewhere.

Adrian

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 14:29:36 GMT

Can you also confirm I'm registered with my option 3 for VOIP please

Adrian

Re: No Landline

Chris-TalkTalk — Mon, 17 Feb 2025 15:19:17 GMT

OK, if you'd like us to book the engineer can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
Confirm your mobile number

(I can't see an order for VoIP, did you get any confirmation when you chose that option?)

Thanks

Chris

Re: No Landline

AdrianGrid — Mon, 17 Feb 2025 15:34:07 GMT

Confirm I accept any charges and available as necessary. My mobile number is as registered on my TalkTalk account ending 969.

The only confirmation I got for VOIP was verbally with the agent I spoke with on Friday 14/02. She read out various bits of information and asked me questions about alarms etc., etc.

Thanks

Adrian

Re: No Landline

Chris-TalkTalk — Tue, 18 Feb 2025 12:43:33 GMT

OK, I'll book the engineer now and get back to you with the details

Chris

Re: No Landline

Chris-TalkTalk — Tue, 18 Feb 2025 13:22:56 GMT

I've booked the appointment for - February 20 2025, AM - please let us know how you get on

Chris

Re: No Landline

AdrianGrid — Tue, 18 Feb 2025 14:40:27 GMT

Thanks Chris

Regarding the VOIP registration that I did on Friday, is there any way you could chase that up for me?

I will let you know the outcome of the engineers visit.

Thanks

Adrian

Re: No Landline

Chris-TalkTalk — Tue, 18 Feb 2025 15:18:17 GMT

OK, I'll try to find out what is going on with the VoIP order

Chris