Faulty master phone socket

Poppy64 — Wed, 19 Feb 2025 12:42:57 GMT

Need help with a faulty master phone socket in side my mums home.
I have reported the problem twice. Both times TT engineer or customer service. I went through all the different stages as requested. But I object when I was asked to open the box to find out the problem and what engineers to send out at a cost of £95.00 .
My mother is 92 years old and needs the phone to work. The line is crackly and my mother is finding hard to hear or have a conversation.

How can I resolve this problem paying for an engineer that might fix or not fix the problem??

Any help much appreciated

Re: Faulty master phone socket

Chris-TalkTalk — Wed, 19 Feb 2025 14:28:55 GMT

Hi Poppy64,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

topic Re: Faulty master phone socket in Home Phone

Faulty master phone socket

Re: Faulty master phone socket