topic Re: How to cancel Call Divert in Home Phone

How to cancel Call Divert

jontie — Wed, 19 Feb 2025 17:54:38 GMT

We have the Call Divert feature enabled on our Home Phone at £3/month.

We do not need this feature any more but this option does not appear in the list accessed via MyAccount any more (as it did when we first enabled it).

How can I cancel this option please?

Thanls, Jon

Re: How to cancel Call Divert

Divsec — Wed, 19 Feb 2025 18:12:45 GMT

Hi @jontie are you accessing add ons using this screen? It works for me

Re: How to cancel Call Divert

jontie — Wed, 19 Feb 2025 18:22:07 GMT

Thanks Divsec. Yes, that the route I followed.

Call Divert shows as an Add-on for billing but when you follow the links to Manage telephone add-ons, Call Divert is not a listed add-on feature shown in the list. So it cannot be cancelled there (presumably not available to be added either if you wanted this service).

Jon

Re: How to cancel Call Divert

Divsec — Wed, 19 Feb 2025 19:12:47 GMT

Hi @jontie weird, are you seeing this screen?

Re: How to cancel Call Divert

jontie — Thu, 20 Feb 2025 12:00:04 GMT

I see a screen which is mostly the 'same' but slightly different!

It does not include the Calling features-Call Divert line in the list of Services. It was the screen I used to switch on Call Divert in the first place (a few years ago).

Re: How to cancel Call Divert

Divsec — Thu, 20 Feb 2025 15:30:38 GMT

Hi @jontie how frustrating!

I'm sure @Debbie-TalkTalk will intervene and get to the bottom of this, for both of us. 😍

Re: How to cancel Call Divert

Arne-TalkTalk — Wed, 26 Feb 2025 13:42:12 GMT

Hi jontie

I have asked for the call divert service to be removed ASAP.

Regards

Re: How to cancel Call Divert

jontie — Wed, 26 Feb 2025 14:30:09 GMT

Great Arne, thanks.

I have received a system-generated email from TalkTalk Service. Confusingly, the title is 'Your New and Improved Package' but the text box says 'You've removed Call Divert'.

So I think you have done it. I'll check in the next billing cycle.

Many thanks for your help.

Jon

Re: How to cancel Call Divert

Arne-TalkTalk — Thu, 27 Feb 2025 14:47:03 GMT

No problem.