topic Re: Having cahnged my recent package within the last 2 weeks there is no service in Home Phone

Having cahnged my recent package within the last 2 weeks there is no service

dedmans — Thu, 20 Feb 2025 10:21:54 GMT

I recently signed up for fibre and did not realise that I would lose the landline. Therefore I at enormous time consuming chat arranged to have fibre with landline. All equipment has arrived and is set up and today was the day it should commence. However, the number provided is not active. When I check my package it has not been altered to fibre plus telephone. Could someone please sort this out as the chat process is appalling and takes days

Re: Having cahnged my recent package within the last 2 weeks there is no service

Debbie-TalkTalk — Thu, 20 Feb 2025 10:56:45 GMT

Hi dedmans

I'm sorry to hear this.

Please can you add your TalkTalk account number to the Private Notes section of your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Having cahnged my recent package within the last 2 weeks there is no service

dedmans — Thu, 20 Feb 2025 15:02:09 GMT

do not know how XXXXXX REMOVED.

Re: Having cahnged my recent package within the last 2 weeks there is no service

Gliwmaeden2 — Thu, 20 Feb 2025 15:05:04 GMT

@dedmans,

You need to go back to the profile area, via your avatar and settings.

From the drop down menu, find Personal Information which you completed before. Further down that section is Private Notes.

Add your account number in there, then scroll down further to find the SAVE CHANGES button.

Please never post personal information details in the public thread.

Re: Having cahnged my recent package within the last 2 weeks there is no service

Gliwmaeden2 — Thu, 27 Feb 2025 09:46:58 GMT

Thanks for completing your details, @dedmans.

I see you've started a new thread for this issue. If you lose track of where you posted, take a look in your profile area.

You'll find there's a tab marked ACTIVITY.

In there you'll find all threads that you've participated in.

It's helpful to follow up on just one thread for the issue for continuity and to avoid duplication for staff or any confusion.

Hope you get the phone line issue sorted.