topic Re: Upgrade to Full Fiber but where do I connect the phone? in Home Phone

Upgrade to Full Fiber but where do I connect the phone?

compu — Thu, 20 Feb 2025 19:14:56 GMT

I am not sure I missed something when doing the upgrade I am pretty sure I did mention I wanted to keep my telephone number and still use the home phone but as I just received the eero (which by the way I am not going to use) my existing Hub (which is what I intend to use) does not have a phone port. I understand that there is a version 2 of the Hub that has a phone port.

Now my question is, with my upgrade (Full Fiber 150) will I still be able to keep my home number as I had the impression I was told it was possible.

If possible, would you be able to provide me with a Hub 2 instead of my current Hub and the eero all together, dont mind sending it all back if you prefer.

Thanks

Re: Upgrade to Full Fiber but where do I connect the phone?

Gliwmaeden2 — Thu, 20 Feb 2025 19:30:46 GMT

If they can't swap out the eero, you should be sent a Digital Voice Adapter for using your phone, @compu.

But I understand that it's possible to use the Hub2 instead with Full Fibre150.

Staff will be back during the day to check the details of your order.

Re: Upgrade to Full Fiber but where do I connect the phone?

compu — Thu, 20 Feb 2025 19:34:14 GMT

Thanks Gliwmaeden2, do you know if the voip service is included in the Full Fiber 150 package or there is an extra cost? Also will the number stay the same?

Re: Upgrade to Full Fiber but where do I connect the phone?

Chris-TalkTalk — Fri, 21 Feb 2025 09:30:05 GMT

Hi compu,

It looks as though the order is for data only so no digital voice service (VoIP)

Chris

Re: Upgrade to Full Fiber but where do I connect the phone?

compu — Fri, 21 Feb 2025 10:34:48 GMT

Thanks Chris

Can this be corrected? I had the impression we agreed for both when speaking with sales.

What would be the additional cost if there is?

Re: Upgrade to Full Fiber but where do I connect the phone?

Chris-TalkTalk — Fri, 21 Feb 2025 12:25:23 GMT

Did you get a confirmation of your order?

Chris

Re: Upgrade to Full Fiber but where do I connect the phone?

compu — Fri, 21 Feb 2025 12:31:59 GMT

Yes Chris and by the way BT Openreach was meant to be here already today, is it possible to chase them to see why they not coming yet?

Thanks

Re: Upgrade to Full Fiber but where do I connect the phone?

compu — Fri, 21 Feb 2025 14:13:15 GMT

Yes the order confirmed BT was around the last minute now, all done.

Re: Upgrade to Full Fiber but where do I connect the phone?

Chris-TalkTalk — Fri, 21 Feb 2025 14:28:45 GMT

OK thanks. What does it say on the order confirmation about voice service?

Chris

Re: Upgrade to Full Fiber but where do I connect the phone?

compu — Fri, 21 Feb 2025 14:45:33 GMT

I can't find it sorry, my portal still says Fiber 35

Re: Upgrade to Full Fiber but where do I connect the phone?

Chris-TalkTalk — Fri, 21 Feb 2025 15:15:06 GMT

Is there still a dial tone on your landline?

Chris

Re: Upgrade to Full Fiber but where do I connect the phone?

compu — Fri, 21 Feb 2025 16:45:44 GMT

I cant verify now,

sorry I need access to the new portal as it had s[am protection enabled by default and I cannot use Teamviewer for work, can you disable it please?

Re: Upgrade to Full Fiber but where do I connect the phone?

Chris-TalkTalk — Mon, 24 Feb 2025 14:58:55 GMT

Hi compu,

Which router do you currently have connected?

Chris