topic Re: No number entry in call list every 30 minutes in Home Phone

No number entry in call list every 30 minutes

Vaasa — Tue, 25 Feb 2025 15:06:00 GMT

This appears to have been a common problem for other TalkTalk customers.

Since the system was updated recently, the call list on my home phone contains an entry every 30 minutes saying ‘No number’. The phone doesn’t ring when this happens.

This only started when the new fibre broadband was installed and the home phone was plugged into the new router.

Re: No number entry in call list every 30 minutes

Chris-TalkTalk — Tue, 25 Feb 2025 15:23:02 GMT

Hi Vaasa,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No number entry in call list every 30 minutes

Vaasa — Tue, 25 Feb 2025 15:39:56 GMT

Community profile updated. Thanks

Re: No number entry in call list every 30 minutes

Debbie-TalkTalk — Wed, 26 Feb 2025 07:02:46 GMT

Hi @Vaasa

Thanks for updating your Community Profile.

I've made a change that will resolve this issue. I will check in again with you on Friday to make sure that this issue has been fully resolved.

Thanks again.

Debbie

Re: No number entry in call list every 30 minutes

Vaasa — Wed, 26 Feb 2025 19:51:41 GMT

Problem resolved. Thank you.

Re: No number entry in call list every 30 minutes

Debbie-TalkTalk — Thu, 27 Feb 2025 06:44:07 GMT

Hi @Vaasa

That's great, thanks for letting me know 🙂

Debbie