topic Re: I replied to an e mail you sent me about changing from a copper line to digital yet in Home Phone

I replied to an e mail you sent me about changing from a copper line to digital yet

GARETH61 — Thu, 20 Feb 2025 09:32:34 GMT

I was told my bill was going up an extra £12 a month if I did not change from an old copper line. I have changed to full fibre with digital voice via the e mail you sent me but am still on the old copper line?

Re: I replied to an e mail you sent me about changing from a copper line to digital yet

Garytalk — Sat, 22 Feb 2025 20:25:03 GMT

I'm in the situation as you. There seems to be no communication from them once we opted in to this. We're left in the dark about it and I am now without a landline.

I hope we get some resolution to this soon.

Re: I replied to an e mail you sent me about changing from a copper line to digital yet

Arne-TalkTalk — Wed, 26 Feb 2025 13:22:43 GMT

All the requests for the move to Voip are being processed, its just taking a bit longer than expected.

Sorry

Re: I replied to an e mail you sent me about changing from a copper line to digital yet

Garytalk — Wed, 26 Feb 2025 18:35:54 GMT

Well thanks for this information, I appreciate it. Could they not just have sent an email to everyone to state this delay?