topic Re: caller display in Home Phone

caller display

armchairgav — Mon, 24 Feb 2025 19:37:18 GMT

I have had a long running issue with caller display showing withheld number, but recently changed to FTTP including VOIP. I hoped this might sort the problem, and I have at least the table to tick or untick privacy features come back..... Alas, still don't have people's numbers come up and really hoped it would be sorted by now.

Re: caller display

Chris-TalkTalk — Tue, 25 Feb 2025 08:57:43 GMT

Hi armchairgav,

Just to confirm, is caller display showing enabled in My Account?

Chris

Re: caller display

armchairgav — Tue, 25 Feb 2025 18:12:03 GMT

Hi Chris,

Sorry for the delay- yes, caller display is enabled according to My Account, and I have tried the disable and re-enable route to no avail.

Re: caller display

Anonymous — Wed, 26 Feb 2025 07:06:07 GMT

Morning,

Thanks for confirming. Have you also tested with a different handset to rule this out?

Thanks

Michelle

Re: caller display

armchairgav — Wed, 26 Feb 2025 17:33:08 GMT

I've tried different handsets as well, re-setting the router, anything that could possibly constitute a reset from this end.

Re: caller display

Debbie-TalkTalk — Thu, 27 Feb 2025 08:29:19 GMT

Hi @armchairgav

Thanks for your reply.

I've passed this over to our faults team to take a look and I will post back here as soon as I have further information.

Debbie

Re: caller display

Debbie-TalkTalk — Thu, 27 Feb 2025 08:37:35 GMT

Hi @armchairgav

Our faults team have made a change, please can you retest?

Thanks

Debbie

Re: caller display

armchairgav — Thu, 27 Feb 2025 10:52:00 GMT

Hi Debbie,

I have just taken a call and then phoned from my mobile to double check and delighted to see that both are showing numbers now!

Thankyou very much to you and everyone else who have taken on this problem.

Many thanks

Gavin 😃

Re: caller display

Debbie-TalkTalk — Thu, 27 Feb 2025 10:56:35 GMT

Hi Gavin @armchairgav

I'm so glad to hear this, thanks for letting me know 🙂

Debbie

Re: caller display

Debbie-TalkTalk — Mon, 03 Mar 2025 14:43:25 GMT

Hi @armchairgav

Is everything still working ok since your last post?