topic Re: Unable to Make Outgoing Calls in Home Phone

Unable to Make Outgoing Calls

GBNoble — Mon, 23 Sep 2024 15:26:35 GMT

Hi,

I have been unable to make outgoing calls since last week. All calls I try to make are automatically directed to the TalkTalk Collections service.

I am receiving incoming calls perfectly well and internet access is also unaffected.

There had been a hold/bar on my services due to outdated payment details, however my account is now in credit.

I have tried to have my calls reinstated via calling the Collections service twice now and both times I have been told there is no restriction however my problem remains.

Thanks in advance.

Re: Unable to Make Outgoing Calls

Gliwmaeden2 — Mon, 23 Sep 2024 19:45:32 GMT

If your account is in credit, unplug the router for fully 30 minutes.

When it starts up again, it should kick start the whole service for you, @GBNoble.

Re: Unable to Make Outgoing Calls

GBNoble — Tue, 24 Sep 2024 06:47:58 GMT

Thank you for the suggestion, @Gliwmaeden2. Unfortunately, it did not work.

I had previously been switching off my router for around 20 minutes as advised by the call centre staff, but this time, I unplugged it and left it off overnight.

This morning, I plugged it back in and attempted to call 1471 as a test and was immediately redirected to the Collections department again.

Re: Unable to Make Outgoing Calls

Gliwmaeden2 — Tue, 24 Sep 2024 08:08:17 GMT

So the internet is working fine?

Or can you still not browse as well as not make outgoing calls, @GBNoble?

Re: Unable to Make Outgoing Calls

Gliwmaeden2 — Tue, 24 Sep 2024 08:16:05 GMT

1471 gets you to the last number to call you, doesn't it?

If they had phoned you, that's all you are going to get till someone else rings, @GBNoble.

Try phoning your landline from your mobile and then afterwards check to see if 1471 gives you your mobile number read back?

Re: Unable to Make Outgoing Calls

GBNoble — Tue, 24 Sep 2024 09:00:38 GMT

Yes, my internet access is perfectly fine.

And yes, dialling the landline from a mobile phone works but 1471 still directs me to the automated service instead of telling me who tried to call me last.

If it helps, this is the automated message I receive when attempting to make a call:

"You have been automatically put through to TalkTalk to reactivate this phone number but we need to speak to the account or password holder. If they're not available right now please get them to give us a call. Thanks. To make a payment or check your balance using our automated service, press 1 or to speak to one of the team, press 2."

Re: Unable to Make Outgoing Calls

Arne-TalkTalk — Tue, 24 Sep 2024 12:58:20 GMT

Hi GBNoble

Can you try again now.

Re: Unable to Make Outgoing Calls

GBNoble — Tue, 24 Sep 2024 15:06:44 GMT

Hi,

I have tested and can confirm that I am able to make outgoing calls now.

Many thanks for your help.

Re: Unable to Make Outgoing Calls

Arne-TalkTalk — Wed, 25 Sep 2024 08:12:46 GMT

Thank for the update.

Re: Unable to Make Outgoing Calls

RogerHoward — Wed, 26 Feb 2025 23:31:30 GMT

I have been going through this same situation myself, for just over a month now, recently from changing to a new phone.

Talk Talk tell me my phone line is ok after checking, So I believe the errors here are with Talk Talk.

Re: Unable to Make Outgoing Calls

Debbie-TalkTalk — Thu, 27 Feb 2025 07:18:16 GMT

Hi RogerHoward

I'm sorry to hear this.

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

Debbie