topic Re: Elderly vulnerable customer without landline in Home Phone

Elderly vulnerable customer without landline

DAb160 — Thu, 27 Feb 2025 07:52:11 GMT

Hello, my Mum lives alone and has just had an operation which has left her housebound and her landline has stopped working. I raised a fault for this yesterday and was wondering when the phone might be back on.

Thanks

Re: Elderly vulnerable customer without landline

Chris-TalkTalk — Thu, 27 Feb 2025 08:36:57 GMT

Hi Dab160,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Elderly vulnerable customer without landline

DAb160 — Thu, 27 Feb 2025 10:16:29 GMT

Hello, thanks for getting back to me, I have updated those with my Mums number and put mine in the additional contacts

Re: Elderly vulnerable customer without landline

Chris-TalkTalk — Thu, 27 Feb 2025 11:22:27 GMT

Thanks, this has been raised to Openreach for investigation but I've passed it to our network team to see if we can prioritise it. I'll let you know when I have any more information

Chris

Re: Elderly vulnerable customer without landline

DAb160 — Thu, 27 Feb 2025 11:48:47 GMT

That’s great, thank you very much for your help

Re: Elderly vulnerable customer without landline

Chris-TalkTalk — Thu, 27 Feb 2025 11:56:36 GMT

No problem 🙂

Re: Elderly vulnerable customer without landline

Chris-TalkTalk — Thu, 27 Feb 2025 11:58:27 GMT

I've received confirmation that this has now been raised as a welfare case and so will be prioritised

Chris