topic Re: Landline phone crackles while talking to someone in Home Phone

Landline phone crackles while talking to someone

Regan2 — Thu, 27 Feb 2025 11:52:58 GMT

During the past week, I’ve noticed when I’m calling people. My phone makes a crackle noise that makes it impossible to hear anything they are saying.

Its on my end and they can hear it too.

I have checked the wires and everything is connected.

Has anyone else encountered this issue of late.

Re: Landline phone crackles while talking to someone

Debbie-TalkTalk — Thu, 27 Feb 2025 12:36:57 GMT

Hi @Regan2

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Landline phone crackles while talking to someone

Regan2 — Thu, 27 Feb 2025 14:23:05 GMT

Thanks for the quick response

I have updated my profile to include the information requested

Re: Landline phone crackles while talking to someone

Chris-TalkTalk — Thu, 27 Feb 2025 15:26:36 GMT

Hi Regan2

Thanks for updating your profile. Line test is passing but it is picking up a potential loop fault. Is your telephone currently connected to your test socket - Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Chris

Re: Landline phone crackles while talking to someone

Regan2 — Thu, 27 Feb 2025 16:09:13 GMT

Hello,

It wasn’t connected to the test socket but it is now.

I never knew that there was such a thing nor was I aware the front panel was detachable.

Thanks

Re: Landline phone crackles while talking to someone

Debbie-TalkTalk — Fri, 28 Feb 2025 06:34:36 GMT

Hi @Regan2

Thanks for your reply.

The same fault has been detected. Is the router still at the test socket at the moment?

Re: Landline phone crackles while talking to someone

Regan2 — Fri, 28 Feb 2025 07:55:50 GMT

Yes it is still connected to the test socket

Re: Landline phone crackles while talking to someone

Anonymous — Fri, 28 Feb 2025 08:38:36 GMT

Morning,

Ok, would it be possible to remove the router, phone and microfilter from the line for 30 minutes so we can re-run the line test with no equipment connected to the line?

Thanks

Michelle

Re: Landline phone crackles while talking to someone

Regan2 — Fri, 28 Feb 2025 10:16:47 GMT

Ok.

Ill do it now

Re: Landline phone crackles while talking to someone

Debbie-TalkTalk — Fri, 28 Feb 2025 10:23:54 GMT

Hi @Regan2

The line test is still showing the same fault. Is the faceplate also removed?

Re: Landline phone crackles while talking to someone

Regan2 — Fri, 28 Feb 2025 10:44:30 GMT

Yes

Re: Landline phone crackles while talking to someone

Debbie-TalkTalk — Fri, 28 Feb 2025 10:52:12 GMT

Hi @Regan2

Thanks for confirming. As the line tests are still detecting the same fault with everything removed then I think we should arrange an Openreach engineer visit.

Would you like me to arrange this visit? Please can you provide your availability AM and PM?

Can you also confirm potential Engineer charges

Re: Landline phone crackles while talking to someone

Regan2 — Fri, 28 Feb 2025 11:05:24 GMT

Yes, I’m happy for a visit to be arranged. I’m available on Tuesday, Wednesday, Thursday, Friday Saturday and Sunday Afternoons.

And I am also happy to accept any charges the visit may incur.

Regards

Regan

Re: Landline phone crackles while talking to someone

Debbie-TalkTalk — Fri, 28 Feb 2025 11:26:36 GMT

Hi @Regan2

Thanks for your reply.

I've arranged the engineer visit for 04/03 PM (1pm -6pm)

Please let us know how you get on following this visit.

Debbie

Re: Landline phone crackles while talking to someone

Regan2 — Fri, 28 Feb 2025 11:40:19 GMT

That’s perfect, thank you.

Thank you for your time and help it’s been most appreciated.

Regards

Regan

Re: Landline phone crackles while talking to someone

Debbie-TalkTalk — Fri, 28 Feb 2025 12:02:53 GMT

Hi @Regan2

No problem 🙂

Thanks

Debbie