topic Re: Recurring line noise in Home Phone

Recurring line noise

Dodge08 — Wed, 19 Feb 2025 15:37:56 GMT

My phone line has got a lot of noise on it. I had the same trouble a few months ago and it was rectified by Open Reach at the exchange. The fault has now recurred . Could you please look into it and maybe contact Open Reach again

Thanks

Dodge08

Re: Recurring line noise

Divsec — Wed, 19 Feb 2025 16:50:51 GMT

Hi @Dodge08 your post has been escalated and you should hear soon.

Re: Recurring line noise

Karl-TalkTalk — Thu, 20 Feb 2025 06:34:02 GMT

This has been logged to Openreach to take a look.

Check back in 24hrs and we can check for an update.

Thanks

Karl.

Re: Recurring line noise

Dodge08 — Fri, 21 Feb 2025 19:31:56 GMT

@Dodge08 wrote:
My phone line has got a lot of noise on it. I had the same trouble a few months ago and it was rectified by Open Reach at the exchange. The fault has now recurred . Could you please look into it and maybe contact Open Reach again

Thanks
Dodge08

Hi,

An Open Reach engineer attended this morning and done some work outside . The phone line is now noise free and clear , thanks for your help getting this rectified so quickly . Much appreciated

Thanks

Dodge08

Re: Recurring line noise

Karl-TalkTalk — Mon, 24 Feb 2025 06:58:48 GMT

You're Welcome 🙂

Regards

Karl

Re: Recurring line noise

Dodge08 — Mon, 24 Feb 2025 13:53:44 GMT

Hi,

unfortunately after 2 days of being clear the crackle and noise has returned . Could you possibly get Open Reach into look into this problem again please

Thanks

Dodge08

Re: Recurring line noise

Chris-TalkTalk — Tue, 25 Feb 2025 11:54:44 GMT

Hi Dodge,

If you would like us to book another engineer visit can you confirm:

That you accept potential Engineers charges
Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

Re: Recurring line noise

Dodge08 — Tue, 25 Feb 2025 10:58:50 GMT

Hi yes please book engineer again on your terms. I have checked from master socket and there is still noise so I am confident the fault is outside

thanks

Dodge08

Re: Recurring line noise

Dodge08 — Tue, 25 Feb 2025 11:16:28 GMT

when you book engineer , any time any day is ok , sooner the better

Thanks , Dodge08

Re: Recurring line noise

Anonymous — Tue, 25 Feb 2025 12:49:53 GMT

Good afternoon,

I'm sorry for the delay. The line test is still detecting a potential external line fault so I've passed this straight back to Openreach now. I'll re-check first thing in the morning for an update on the fault for you.

Thanks

Michelle

Re: Recurring line noise

Anonymous — Wed, 26 Feb 2025 07:01:27 GMT

Morning,

No additional updates as yet. The fault is still under investigation with Openreach. I'll check again later on today.

Thanks

Michelle

Re: Recurring line noise

Anonymous — Wed, 26 Feb 2025 12:51:50 GMT

Hello again,

I've re-checked and the fault is still being investigated by Openreach. I'll continue to monitor for updates for you.

Thanks

Michelle

Re: Recurring line noise

Dodge08 — Thu, 27 Feb 2025 15:49:46 GMT

my line has been dead since approx 12 midday. Can you find out if it is Open Reach working on it please

Thanks

Dodge08

Re: Recurring line noise

Dodge08 — Thu, 27 Feb 2025 17:27:03 GMT

my line was back up and running at about 5.15 and crackle free

Thanks

Dodge08

Re: Recurring line noise

Anonymous — Fri, 28 Feb 2025 06:12:39 GMT

Morning,

Thanks for the update. We've also received an update from Openreach to advise that they have resolved a potential fault. We'll check back in with you in a few days to see how your connection has been.

Michelle

Re: Recurring line noise

Anonymous — Mon, 03 Mar 2025 06:37:39 GMT

Morning,

How has your connection and voice service been over the weekend?

Thanks

Michelle