topic Re: New contract just commenced but landline does not work in Home Phone

New contract just commenced but landline does not work

dedmans — Wed, 26 Feb 2025 17:02:53 GMT

As stated in the heading and chat cuts me off straight away so please help as this service is driving me mad

Re: New contract just commenced but landline does not work

Debbie-TalkTalk — Thu, 27 Feb 2025 07:22:25 GMT

Hi @dedmans

I'm sorry to hear this.

Can I just check, do you have FTTP?

Are you using the WIFI hub or the eero?

Re: New contract just commenced but landline does not work

dedmans — Thu, 27 Feb 2025 09:17:44 GMT

I have had many chats recently that have lasted hours and hours. I moved to fibre and did not realise that I would lose yhe landline. After many hours chatting again it was alterred to fibre with voip . I got a communication yesterday it was up and running via message. It is up and running like a reboot but does not eneble phone line even though the message said it was . TTRying to chat again the chat window goes back to a chat a week ago and then states conversation closed! I really now am close to cancelling all and going elsewhere . A chat system is no way to deal with help or customer service more so when it does not function

Re: New contract just commenced but landline does not work

dedmans — Thu, 27 Feb 2025 09:42:13 GMT

I have the Eero connected and the square voice box that I have reset and does not function

Re: New contract just commenced but landline does not work

Anonymous — Fri, 28 Feb 2025 07:02:28 GMT

Morning,

Can I just check, is your broadband working ok, it's just the voice/VOIP service that's not?

Michelle

Re: New contract just commenced but landline does not work

dedmans — Fri, 28 Feb 2025 09:42:57 GMT

That is correct and it seems my package does not allow for it but I amended days ago and was informed it was live but it is not I yesterday chatted for hors and got nowhere and registered a complaint as on chat you get nowhere and get moved to a new team have to start all over. The system stinks and should sorted on first contact rather than passing on and getting nowhere. That is I posted on here to hopefully getting a real troubleshooter that deals with it.

Re: New contract just commenced but landline does not work

Debbie-TalkTalk — Fri, 28 Feb 2025 10:30:11 GMT

Hi @dedmans

Thanks for your reply.

I'm just looking into this further and I will post back here as soon as I have more information.

Debbie

Re: New contract just commenced but landline does not work

Anonymous — Fri, 28 Feb 2025 11:06:42 GMT

Hello,

Is there a phone currently connected to the digital voice adapter at the moment please? What lights are currently on the DVA?

Michelle

Re: New contract just commenced but landline does not work

dedmans — Fri, 28 Feb 2025 11:14:03 GMT

Everything is connected and lights on. I reset the Voix yesterday and made no difference. If I phone the designated number REMOVED my iphone states number not recognised. On chat yesterday a chatter from talk said with my landline call 1017 which I did and the reply on the landline was recorder voice saying number REMOVED I then got moved on to another team! All up the wall .

Re: New contract just commenced but landline does not work

Anonymous — Fri, 28 Feb 2025 11:25:59 GMT

Hello,

I've edited your post, please do not post any personal information on the Community. I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

Re: New contract just commenced but landline does not work

dedmans — Sat, 01 Mar 2025 08:55:35 GMT

Heard nothing as yet

Re: New contract just commenced but landline does not work

Chris-TalkTalk — Mon, 03 Mar 2025 09:59:27 GMT

Hi dedmans,

How are you getting on, have you heard anything yet?

Chris