topic Re: landline rings every 30mins in Home Phone

landline rings every 30mins

lucy24 — Sun, 23 Feb 2025 11:49:59 GMT

Hi, I had this problem 26th March 2024, after having fibre installed, and Michelle from talktalk support fixed it thanks to Ferguson (community star) telling me it was a known problem.

I have experienced regular drop-offs in router and landline over last 24hours, and contacted talktalk this morning, they did a factory reset of the router which (fingers crossed has fixed the broadband problem) but the ding every 30 mins on the landline is still there, which is annoying at best....please can someone from the support team pick this up and help?

Re: landline rings every 30mins

Gliwmaeden2 — Sun, 23 Feb 2025 12:45:34 GMT

It's likely to come back if you have to do a factory reset, @lucy24, but can be sorted by staff again after the weekend.

Re: landline rings every 30mins

lucy24 — Sun, 23 Feb 2025 12:49:57 GMT

thanks Gliwmarden2, it seems to be a fairly common problem here on the forum pages, but the guys on the chat pages on talktalk just don't get it, not sure why the patch info isn't directed to them too. But yes, my fingers are crossed that this community is the way forward once again : )

Re: landline rings every 30mins

Debbie-TalkTalk — Mon, 24 Feb 2025 06:57:19 GMT

Hi @lucy24

Apologies for this. Is your router currently switched off?

Re: landline rings every 30mins

lucy24 — Mon, 24 Feb 2025 08:00:35 GMT

Hi Debbie-TalkTalk,

the router/wifi/landline issue I thought we had sorted yesterday appears not to be the case and everything is off again this morning. I have had to walk away and hope it rights itself but seems unlikely.
so my answer is Yes the router is off but not because of me

Re: landline rings every 30mins

Anonymous — Mon, 24 Feb 2025 08:01:21 GMT

Hi lucy,

I'm sorry to hear this. Could you try resetting the router and then setting it back up again. If this doesn't resolve the issue then I think we should send a replacement router to rule this out.

Thanks

Michelle

Re: landline rings every 30mins

lucy24 — Mon, 24 Feb 2025 08:04:21 GMT

Hey to you Michelle-TalkTalk,

I will try when I get back from work but that won't be until tonight now, will be out gathering soil cores from a very wet and muddy field!

I will get back to you later : )

Re: landline rings every 30mins

Anonymous — Mon, 24 Feb 2025 08:11:44 GMT

Hi lucy

No problem 🙂 I hope you don't get too wet. Have a great day.

Michelle

Re: landline rings every 30mins

lucy24 — Mon, 24 Feb 2025 17:42:43 GMT

Hey Michelle, I have got home earlier than I thought and done the reset, and the router is now running how it should...not sure for how long, but I will enjoy it whilst I can.

Will you guys try and do the patch fix to the phone ringing every 30 mins, or will you leave that if you are sending out a new router?

Whatever, I will let you wave the magic wand...again, tomorrow I am back in muddy and saturated fields so can't assist from this end until the evening.

Re: landline rings every 30mins

lucy24 — Mon, 24 Feb 2025 19:18:13 GMT

so...already an update, the good times didn't last long, less than 2 hours and the wifi has flown. Tried the turning off for 20 mins and nowt. The light on router is a constant orange.

Re: landline rings every 30mins

Debbie-TalkTalk — Tue, 25 Feb 2025 06:48:03 GMT

Hi @lucy24

Apologies for this.

I think we should send a new router first to rule this out (for the intermittent connection fault) Would you like me to arrange this?

Re: landline rings every 30mins

lucy24 — Tue, 25 Feb 2025 06:51:27 GMT

Yes please Debbie, it’s still orange this morning

Re: landline rings every 30mins

Debbie-TalkTalk — Tue, 25 Feb 2025 07:07:30 GMT

Hi @lucy24

Apologies for this.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: landline rings every 30mins

lucy24 — Tue, 25 Feb 2025 08:41:11 GMT

Many thanks I certainly will keep you posted : )

Re: landline rings every 30mins

Debbie-TalkTalk — Tue, 25 Feb 2025 09:05:50 GMT

Hi @lucy24

Thank you 🙂

Debbie

Re: landline rings every 30mins

lucy24 — Wed, 26 Feb 2025 12:31:06 GMT

Hi Debbie,

I have been sent an email telling me the new router is on its way, an Eero 6....which I have been looking into, I run a hive system at home and that plugs into the current router and it appears I can't do that with the eero6....please can you tell me if that is the case and if it is how do I connect the hive hub?

Re: landline rings every 30mins

Debbie-TalkTalk — Wed, 26 Feb 2025 12:51:01 GMT

Hi @lucy24

If you experience any issues setting up the hive hub this help page should help

https://community.talktalk.co.uk/t5/Articles/Managing-eero-profiles-and-devices/ta-p/2924007

Re: landline rings every 30mins

lucy24 — Sat, 01 Mar 2025 14:49:07 GMT

Hey to you Debbie and Michelle,

The router has now been delivered and installed easypeasey...everything is currently running nicely, except I do now have to buy stuff to get the tv ethernet cable and landline corded phone to work.

I can see from former chats an unmanaged network switch is needed for the ethernet cable devices, but will have to look into the landline connection, as that plugged into the PHONE socket on the old router.

I will let you know if I have any further issues with dropping off of broadband service over the weekend/early part of next week, but fingers crossed no more frustration, and currently no pinging phone every 30mins as that's not connected...I have to get that connected as old relatives don't want to phone mobile numbers and they insist on the landline, they are all over 90 now so I don't think I can get them to change.

Re: landline rings every 30mins

lucy24 — Sat, 01 Mar 2025 16:32:19 GMT

Well my happy face has changed already, only 2 hours of white light on Eero and it’s now red.
Please advise on what to do next as i now assume the router isn’t the cause of problem : (

The previous router did pick up broadband in between down times so am hoping that it will connect at some point but more help is needed

Re: landline rings every 30mins

Gliwmaeden2 — Sat, 01 Mar 2025 18:04:48 GMT

If you have an Eero, they should be sending you a Digital Voice Adapter for using the phone, @lucy24.

Staff will respond after the weekend - so I am afraid it's a bit of a wait for support. Chat is available on Sunday.