topic Re: CALL SAFE INACTIVE in Home Phone

CALL SAFE INACTIVE

Sparta — Thu, 20 Feb 2025 15:57:44 GMT

Since adding the message service to my VoIP landline phone, Call Safe has stopped working.

I've tried activating the service on my phone without success and I'm receiving lots of spam calls.

Any assistance would be appreciated.

Re: CALL SAFE INACTIVE

Arne-TalkTalk — Tue, 25 Feb 2025 13:39:57 GMT

Hi Sparta

You will need to call us on 03451720088 and speak to the full fibre team who can check this, they may need to log a fault.

Regards

Re: CALL SAFE INACTIVE

Sparta — Fri, 07 Mar 2025 13:54:22 GMT

Well, I've spent over 3 hours this morning on the chat service, communicating with eleven different TalkTalk agents only to be referred back to the Call Safe web instructions which do not work.

And I was sent down several rabbit holes because of their lack of understanding of this simple problem.

Hopeless!!

Re: CALL SAFE INACTIVE

Sparta — Tue, 11 Mar 2025 18:31:45 GMT

To add insult to injury I have received a TalkTalk email to say the issue has been resolved. Of course it hasn't and I remain very dissatisfied.

Re: CALL SAFE INACTIVE

Gliwmaeden2 — Tue, 11 Mar 2025 21:00:57 GMT

I'll re-escalate this for you, @Sparta, in case they can look into it for you.

Re: CALL SAFE INACTIVE

Arne-TalkTalk — Wed, 12 Mar 2025 14:52:15 GMT

Hi Sparta

Can you retest callsafe at your side please.

Re: CALL SAFE INACTIVE

Sparta — Wed, 12 Mar 2025 18:58:20 GMT

Yes, I've reactivated it via my home telephone.

Thanks

Re: CALL SAFE INACTIVE

Arne-TalkTalk — Thu, 13 Mar 2025 10:01:44 GMT

Glad its sorted.

Re: CALL SAFE INACTIVE

Sparta — Thu, 13 Mar 2025 10:13:06 GMT

Not sure it's sorted. I've turned it on but I won't know if it's working until calls start coming in and if they are screened as they should be.

I shall report back in a week or so

Thanks.

Re: CALL SAFE INACTIVE

Arne-TalkTalk — Thu, 13 Mar 2025 12:59:52 GMT

you could try calling the landline from your mobile, but withhold the number, ive seen that work in the past.

Re: CALL SAFE INACTIVE

Sparta — Thu, 13 Mar 2025 13:17:32 GMT

Good idea. Just tried it - phone display shows 'anonymous caller'. Answered phone and put straight through, call was not screened.

So problem is still there.

Re: CALL SAFE INACTIVE

Arne-TalkTalk — Thu, 13 Mar 2025 13:27:52 GMT

Right OK, it will need to be logged as a fault with the full fibre team.