Carrying forward my phone number

AgedRower — Sat, 08 Mar 2025 08:23:53 GMT

Why have you given me a new number?

Re: Carrying forward my phone number

Gliwmaeden2 — Sat, 08 Mar 2025 08:49:16 GMT

Is your new number showing when you log into My Account and check your package / billing details, @AgedRower?

Or is this only when you check the landline number, by dialling 17070 from the landline?

If it's not changed in My Account but reads back differently when you dial 17070, then you have a crossed line which is different from a deliberate number reallocation.

These are different technical issues.

Complete your community forum profile details with your Talktalk account number in Personal Information (go via your avatar, settings.....) and in Private Notes near the end of that section, add clearly what your normal phone number was and then indicate what is read back to you. Scroll down further to SAVE CHANGES.

Forum staff will respond after the weekend.

Re: Carrying forward my phone number

Chris-TalkTalk — Mon, 10 Mar 2025 08:18:22 GMT

Hi AgedRower

If you still need assistance can you please answer Gliwmaeden2's questions

Thanks

Chris

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Carrying forward my phone number

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