topic Re: Digital Voice Adapter not working in Home Phone

Digital Voice Adapter not working

whitestu — Tue, 11 Mar 2025 14:11:43 GMT

I just get ' not registered'. Any suggestions?

Thanks

Re: Digital Voice Adapter not working

KeithFrench — Tue, 11 Mar 2025 14:50:25 GMT

Try connecting the Ethernet port of the Grandstream unit directly to the ONT in place of your eero. With a phone connected to it, try resetting the Grandstream. If it registers OK, then connect it back up as it was.

Re: Digital Voice Adapter not working

whitestu — Tue, 11 Mar 2025 15:40:28 GMT

Thanks for the tip. I already reset it but didn't try connecting it direct. I'll try that now.

Cheers

Stu

Re: Digital Voice Adapter not working

Chris-TalkTalk — Tue, 11 Mar 2025 15:44:44 GMT

Hi Stu

Please let us know how you get on

Chris

Re: Digital Voice Adapter not working

whitestu — Tue, 11 Mar 2025 22:09:24 GMT

I tried connecting directly to the box for the fibre and still the same. Do I need to reset it again for this to work? I didn't have time this evening to do that

Re: Digital Voice Adapter not working

KeithFrench — Tue, 11 Mar 2025 22:10:37 GMT

Yes, resetting it when connected directly to the ONT is vital.

Re: Digital Voice Adapter not working

whitestu — Wed, 12 Mar 2025 07:56:42 GMT

I connected directly to the ONT and did a reset this morning but still no phone light on the Grandstream box. Any further suggestions?

When I pick up the phone handset the phone light on the box flashes and I still get device not registered.

Thanks

Stu

Re: Digital Voice Adapter not working

KeithFrench — Wed, 12 Mar 2025 08:27:15 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Digital Voice Adapter not working

whitestu — Wed, 12 Mar 2025 08:43:40 GMT

Thanks Keith!

Re: Digital Voice Adapter not working

Chris-TalkTalk — Wed, 12 Mar 2025 15:01:12 GMT

Hi Stu,

I'm sorry about this but could you contact customer service as, as far as I can see you are still on the data only service. Customer service will be able to put you through to a dedicated team that can help with this issue

Chris

Re: Digital Voice Adapter not working

whitestu — Wed, 12 Mar 2025 16:00:11 GMT

Thanks, I was told I had to change in order to keep the landline and the box arrived yesterday so not sure why I would still be on data only, but will contact customer services and check.

Stu