topic Re: Land/Line out of service. in Home Phone

Land/Line out of service.

kapshah — Wed, 12 Mar 2025 10:40:10 GMT

I'm very disappointed, about very poor customer service being provided

while I have raised the issue of Land/Line.

I do not receive any incoming calls or can make outgoing calls since 10/03/2025.

I have forwarded few emails to your customer service dept, but have not received

any response so far.

Your call centre staff in India are totally incompetent. I did communicate with someone

via a text messages which did not result in positive results.

I wasted my time texting, and finally gave-up.

I did request via email, someone to call me so that I can explain the issue of Land/line being

inoperative.

I wait to hear from you soon.

yours truly,

Re: Land/Line out of service.

Debbie-TalkTalk — Wed, 12 Mar 2025 10:44:27 GMT

Hi @kapshah

I'm really sorry to hear this.

We've edited your post to remove any personal information.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Land/Line out of service.

Gliwmaeden2 — Wed, 12 Mar 2025 18:41:29 GMT

@kapshah, I've removed the duplicate topic you posted, which also displayed your account number and real name.

Please NEVER reveal personal information details in the public thread.

Go via your avatar/name; settings; add your information in Personal information. Scroll down further to find the SAVE CHANGES button.

Staff use the profile area to identify your account.

They will be back on here during the day (Monday to Friday). Their support is only online, so you will not receive a phone call by using the community forum.

Please only follow up on this thread to avoid duplicating work or causing confusion in the workflow.

If you lose track of your thread, you can find it again under the ACTIVITY tab in profile area.

Re: Land/Line out of service.

Debbie-TalkTalk — Thu, 13 Mar 2025 06:31:28 GMT

Hi @kapshah

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Land/Line out of service.

Petronille — Fri, 14 Mar 2025 09:01:29 GMT

Glad it's not just me, I'm having the same problem. I spend something like 1H30 on chat but they couldn't help. Never had problems before TalkTalk took over my account.

Re: Land/Line out of service.

Debbie-TalkTalk — Fri, 14 Mar 2025 09:12:45 GMT

Hi @Petronille

Please can you start a new topic on the Community, we can then a look at this for you.

Thanks

Debbie

Re: Land/Line out of service.

Petronille — Fri, 14 Mar 2025 09:14:59 GMT

I'm trying to but I don't know how to get there in the first place, bear in mind this is my first time on this.

Re: Land/Line out of service.

Debbie-TalkTalk — Fri, 14 Mar 2025 09:17:34 GMT

Hi @Petronille

If you click here Home Phone - TalkTalk Help & Support

Then click on the start a topic button in blue at the top of the page, you can then create your own topic.

Thanks