topic Im still waiting for a new modem in Home Phone

Im still waiting for a new modem

electrolux1 — Fri, 14 Mar 2025 16:23:00 GMT

My landline will no longer work from next tuesday as i need a new router but have still not received it ? can you let me know when it will arrive please

Re: Im still waiting for a new modem

Gliwmaeden2 — Fri, 14 Mar 2025 16:36:32 GMT

Contact Talktalk directly yourself, @electrolux1, as there are no staff on here before Monday now.

Check opening hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

The router usually arrives the day before, or even on the day - not much in advance.

Re: Im still waiting for a new modem

Chris-TalkTalk — Mon, 17 Mar 2025 08:41:45 GMT

Hi electrolux1,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris