topic Re: Wrong email correspondence address so I can't renew in Home Phone

Wrong email correspondence address so I can't renew

Dee-S — Sat, 15 Mar 2025 16:14:48 GMT

My email correspondence address is listed differently from the one you send the bills to every month. This 'correspondence' email address is an address I have never used and never have access to! Where has it come from? When I try to renew the contract Talk Talk sends it to the wrong email address every time & not the one I use to pay the bills. Why can you not use the one I've been paying the bills with and receiving my statement with for years? How do I renew when I can't get a contract even though you do have a working email address for me?

Re: Wrong email correspondence address so I can't renew

Gliwmaeden2 — Sat, 15 Mar 2025 16:21:45 GMT

Just phone 03451 720088 [closes 6pm Saturday, then open Monday to Friday till 7pm] or use Chat, @Dee-S.

You'll usually get a better deal that way anyway.

Ask to speak to the Loyalty team.

Inform them about changing the correspondence address if you are unable to alter it yourself.

Re: Wrong email correspondence address so I can't renew

Arne-TalkTalk — Mon, 17 Mar 2025 11:14:15 GMT

Hi @Dee-S

The email address in question was used to sign up in 2014, is the corrrect address the one in you have used to log into the community?

Re: Wrong email correspondence address so I can't renew

Dee-S — Mon, 17 Mar 2025 14:31:22 GMT

Yes. The email address I used to log in is the same one as you use to bill me and taht one is correct. Tiscali have been defunct for about ten years or more.

Re: Wrong email correspondence address so I can't renew

Arne-TalkTalk — Mon, 17 Mar 2025 14:59:55 GMT

Thank you , Are you able to log into My Account and goto account details and logins and change the correspondence email addresss?

Re: Wrong email correspondence address so I can't renew

Dee-S — Mon, 17 Mar 2025 15:01:06 GMT

No, it won't let me change the correspondence address only the existing billing address.

Re: Wrong email correspondence address so I can't renew

Arne-TalkTalk — Tue, 25 Mar 2025 10:33:24 GMT

Hi Dee-S

Is this still an issue?

Can you add your account number to your community profile the next step would be to de-register the account from My Account and allow you to re-register to clear the old address.