topic Re: Phantom Phone Calls since switching to Digital Voice in Home Phone

Phantom Phone Calls since switching to Digital Voice

Casy_duke — Mon, 17 Mar 2025 16:33:14 GMT

Switched to digital voice last week and are now receiving phantom phone calls. My phone is showing missed calls every 20 mins or so and I have to keep deleting them. Apparently its a common problem for TT Customers.

Can TT Technical Team help? My profile details are up to date.

Thanks in advance.

Re: Phantom Phone Calls since switching to Digital Voice

ferguson — Mon, 17 Mar 2025 16:45:25 GMT

It is a known issue, the support team should be able to apply a fix when they pick this up.

Re: Phantom Phone Calls since switching to Digital Voice

Casy_duke — Mon, 17 Mar 2025 17:08:07 GMT

Great thanks.

Re: Phantom Phone Calls since switching to Digital Voice

Debbie-TalkTalk — Tue, 18 Mar 2025 07:27:57 GMT

Hi @Casy_duke

Apologies for this.

I've made a change to resolve this issue. I will check in again with you on Wednesday to make sure that this issue has been resolved.

Thanks

Debbie

Re: Phantom Phone Calls since switching to Digital Voice

Casy_duke — Tue, 18 Mar 2025 08:47:58 GMT

Thanks Debbie.

Re: Phantom Phone Calls since switching to Digital Voice

Debbie-TalkTalk — Tue, 18 Mar 2025 08:50:45 GMT

Hi @Casy_duke

No problem 🙂

Thanks

Re: Phantom Phone Calls since switching to Digital Voice

Debbie-TalkTalk — Wed, 19 Mar 2025 09:04:08 GMT

Morning @Casy_duke

How are you getting on, have you received anymore calls?

Re: Phantom Phone Calls since switching to Digital Voice

Casy_duke — Wed, 19 Mar 2025 17:22:04 GMT

Hi Debbie, it looks as though your change has resolved the issue. If there are anymore phantom calls I will let you know.

Thanks again for your help.

Re: Phantom Phone Calls since switching to Digital Voice

Debbie-TalkTalk — Thu, 20 Mar 2025 06:37:11 GMT

Hi @Casy_duke

That's great, thanks for letting me know 🙂

Debbie