topic Re: Phone saying please check line cord. in Home Phone

Phone saying please check line cord.

GBy1231 — Thu, 20 Mar 2025 21:56:28 GMT

My handsets are showing message Please check line cord. I have checked everything. TalkTalk have run a line test and say it is fine. I have a BT4500 digital phone. The phone rang today, showed caller, but when I answered it made strange noise and could hear ringing. Put phone back on base and had message check line cord on all handsets. No dial tone, cannot access contacts, nothing works. I am concerned that talktalk were doing some adjustments with Open Reach recently. I do not know what to do next. I tried chat line with TalkTalk but this finishes at 9.p.m. so too late. I do not want to use my mobile phone to call you as PAYG and it will cost the earth. Any help appreciated.

Incidentally, I could not get into Community until I had set up a new account. It kept telling me I had already linked account... I did not receive the security number on my email either.

Re: Phone saying please check line cord.

Gliwmaeden2 — Thu, 20 Mar 2025 22:17:50 GMT

Staff are not back on here before c breakfast tomorrow morning, @GBy1231.

If you complete your community forum profile details, they'll be able to test your line as soon as they reach your post.

Go via your avatar; settings; add your Talktalk phone number in Personal Information. SAVE CHANGES.

Re: Phone saying please check line cord.

Debbie-TalkTalk — Fri, 21 Mar 2025 06:23:58 GMT

Hi @GBy1231

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Phone saying please check line cord.

Gliwmaeden2 — Mon, 24 Mar 2025 16:27:23 GMT

Please follow up just on this thread, @GBy1231.

You do still need to complete your community forum profile details for this identity.

Re: Phone saying please check line cord.

Debbie-TalkTalk — Tue, 25 Mar 2025 07:17:06 GMT

Hi @GBy1231

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Phone saying please check line cord.

GBy1231 — Tue, 25 Mar 2025 11:34:21 GMT

OK done all that.

Re: Phone saying please check line cord.

Debbie-TalkTalk — Tue, 25 Mar 2025 12:35:18 GMT

Hi @GBy1231

Thank you. I can see that fault has been passed to Openreach and is under investigation with a line engineer.

I will keep monitoring for further updates.

Re: Phone saying please check line cord.

Debbie-TalkTalk — Wed, 26 Mar 2025 09:02:13 GMT

Hi @GBy1231

I can see that Openreach have closed the fault yesterday evening as resolved.

Is everything working ok now?

Re: Phone saying please check line cord.

Debbie-TalkTalk — Thu, 27 Mar 2025 10:58:30 GMT

Hi @GBy1231

Has this fault been resolved? Do you need any further help with this?