topic Re: Callsafe not working since phone line became over Internet in Home Phone

Callsafe not working since phone line became over Internet

Deicei — Thu, 27 Mar 2025 06:43:34 GMT

Can anyone help with this? I had Callsafe turned on and it worked fine, then Talktalk changed my landline to a digital line (?) And now it no longer works. I'm receiving lots of spam calls and my wife gets extremely upset by them. We are 86 years old and don't understand technology.

I didn't want them to take my landline away in the first place and I've had nothing but problems since. I've complained several times but find customer service absolutely useless to deal with. I'd leave but don't know understand how to set up my tv service with someone else.

Please help.

Re: Callsafe not working since phone line became over Internet

Chris-TalkTalk — Thu, 27 Mar 2025 10:27:41 GMT

Hi Deicei,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Callsafe not working since phone line became over Internet

Deicei — Thu, 27 Mar 2025 11:01:11 GMT

I've updated the information requested.

Re: Callsafe not working since phone line became over Internet

Chris-TalkTalk — Thu, 27 Mar 2025 14:00:46 GMT

Thanks for updating your profile. CallSafe appears to be enabled so I'll pass this over to our network team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Chris