topic Re: Line cord error in Home Phone

Line cord error

shiroisaru — Fri, 28 Mar 2025 14:12:40 GMT

Since 22 March, I have been experiencing the 'line cord error' message on my phone.
I have asked TalkTalk twice to run a check on my phone line (the second time was today) and the check has come up with no problems on both occasions. (I have no problems with my broadband connection.)
Since the problem started, I have purchased a new base station and phone cord, but the problem persists even when I plug the phone cord directly into either of the phone jacks I have in my apartment.
I should be grateful for any insight into this matter.

Re: Line cord error

Karl-TalkTalk — Fri, 28 Mar 2025 14:21:59 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Line cord error

shiroisaru — Fri, 28 Mar 2025 14:43:26 GMT

I've updated my profile.
Thanks Karl

Re: Line cord error

Karl-TalkTalk — Fri, 28 Mar 2025 14:58:35 GMT

Line tests are showing a battery fault at the exchange.

I've logged this to Openreach for an engineer to investigate.

Thanks

Karl.

Re: Line cord error

shiroisaru — Fri, 28 Mar 2025 15:01:26 GMT

Thanks again Karl

Re: Line cord error

Chris-TalkTalk — Tue, 01 Apr 2025 10:36:07 GMT

Hi shrioisaru,

How are you getting on?

Chris

Re: Line cord error

shiroisaru — Tue, 01 Apr 2025 10:38:21 GMT

Hi Karl,
The line has been fixed now.
Many thanks for your help.

Re: Line cord error

shiroisaru — Tue, 01 Apr 2025 10:39:55 GMT

Hi Chris,
The line has been fixed now, and I've just posted my thanks to Karl.

Re: Line cord error

Chris-TalkTalk — Tue, 01 Apr 2025 10:43:59 GMT

That's great, thanks for letting us know 🙂

Chris