topic Re: "Missed Call" every 30 minutes in Home Phone

"Missed Call" every 30 minutes

JLY4ever — Mon, 07 Apr 2025 16:20:39 GMT

Hi please can you help? I have False "Missed Call" every 30 minutes. This started happening when I moved to full fiber. Looking forward to your help.

Re: "Missed Call" every 30 minutes

Gliwmaeden2 — Mon, 07 Apr 2025 16:37:17 GMT

This is likely to be picked up tomorrow, @JLY4ever.

It's easy to resolve.

Re: "Missed Call" every 30 minutes

Chris-TalkTalk — Tue, 08 Apr 2025 08:04:10 GMT

Hi JLY4ever,

I can fix this for you but unfortunately I'm unable to communicate with your router at the moment, Could you reboot your router and let me know when you've done this

Thanks

Chris

Re: "Missed Call" every 30 minutes

JLY4ever — Tue, 08 Apr 2025 17:38:29 GMT

Thank you. I am just picking up your messages Chris. Please give me a time you are on tomorrow. Thank you.

Re: "Missed Call" every 30 minutes

Gliwmaeden2 — Tue, 08 Apr 2025 17:48:59 GMT

@JLY4ever, you'll need to keep an eye out for staff replies during the day tomorrow.

They are generally on here from an early breakfast time but done by c 5pm, so not into evenings / overnight or at weekends. Just Monday to Friday.

Re: "Missed Call" every 30 minutes

Debbie-TalkTalk — Wed, 09 Apr 2025 06:17:58 GMT

Hi @JLY4ever

If you could reboot your router this morning I can then try and connect to this.

Thanks

Re: "Missed Call" every 30 minutes

JLY4ever — Wed, 09 Apr 2025 07:17:08 GMT

Hi Debbie the router was restarted less than 10 minutes ago. I hope this helps? Thank you.

Re: "Missed Call" every 30 minutes

JLY4ever — Wed, 09 Apr 2025 07:20:32 GMT

@Debbie-TalkTalk hope you got my message?

Re: "Missed Call" every 30 minutes

Debbie-TalkTalk — Wed, 09 Apr 2025 07:23:59 GMT

@JLY4ever

Do you have a FTTP connection? I'm still struggling to connect to your router.

Could you send me a Private Message with the serial number from the back of your router?

Thanks

Re: "Missed Call" every 30 minutes

JLY4ever — Wed, 09 Apr 2025 07:33:39 GMT

@Debbie-TalkTalk Thanks again. You should have received the S/N

Re: "Missed Call" every 30 minutes

Debbie-TalkTalk — Wed, 09 Apr 2025 07:44:35 GMT

Hi @JLY4ever

Thank you 🙂

I've now made the change to resolve the issue with the missed calls.

I will check in again with you on Friday to make sure that this issue has been fully resolved.

Debbie

Re: "Missed Call" every 30 minutes

JLY4ever — Wed, 09 Apr 2025 07:59:35 GMT

A big thank you to you @Debbie-TalkTalk you are a star. You will enjoy solutions all the days of your life DV (Deo Volente).

Thanks for the message also @Chris-TalkTalk. May Divine grace work for you.

Re: "Missed Call" every 30 minutes

Debbie-TalkTalk — Wed, 09 Apr 2025 08:01:48 GMT

Hi @JLY4ever

Thank you. You are very welcome 🙂

Debbie

Re: "Missed Call" every 30 minutes

JLY4ever — Wed, 09 Apr 2025 09:27:54 GMT

Hallo @Debbie-TalkTalk whatever change you have done worked like a charm. No unwanted missed calls for over the past 2 hrs from about 08:44 today. Thank you.

So please give it up to a great staff of Talk Talk @Debbie-TalkTalk . People like you should be dotted all around the world and the impact will be phenomenal, as lives will change for the better.

A big thank you to @Gliwmaeden2 for been a champion communicator in the community putting the mind of others at rest.

Re: "Missed Call" every 30 minutes

Debbie-TalkTalk — Wed, 09 Apr 2025 09:49:28 GMT

Hi @JLY4ever

That's great news 🙂

Thank you for your kind words 🙂

topic Re: &quot;Missed Call&quot; every 30 minutes in Home Phone

"Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

Re: "Missed Call" every 30 minutes

topic Re: "Missed Call" every 30 minutes in Home Phone