topic Re: Call Divert in Home Phone

Call Divert

Hasted — Tue, 08 Apr 2025 16:38:11 GMT

I had a problem with the land line being dead for four weeks, this is now fixed. But the call divert is isn't working now I tried deleting and reinstating the feature but no.

Us to able set it up online.

Re: Call Divert

fr8ys — Tue, 08 Apr 2025 16:57:37 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Call Divert

Chris-TalkTalk — Wed, 09 Apr 2025 08:39:18 GMT

Hi Hasted,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Call Divert

Hasted — Thu, 10 Apr 2025 09:12:02 GMT

Community file up dated.

Re: Call Divert

Hasted — Thu, 10 Apr 2025 09:23:07 GMT

Community file updated

Re: Call Divert

Chris-TalkTalk — Thu, 10 Apr 2025 10:21:12 GMT

Thanks. Do you have have the VoIP service?

Chris

Re: Call Divert

Hasted — Sun, 13 Apr 2025 06:59:30 GMT

Sorry Chris not that technically minded so don't know what VoIP service is?

Re: Call Divert

Gliwmaeden2 — Sun, 13 Apr 2025 09:03:58 GMT

It's the "over the Internet" technology for phoning when you have a full fibre package, @Hasted.

Do you have fibre to the premises or FTTC [copper comes in at the traditional BT mastersocket]?

Is the Call Divert option missing from My Account [it often loses boost options these days...]?

Re: Call Divert

Hasted — Sun, 13 Apr 2025 09:24:08 GMT

Full fibre package and phone is connected to TalkTalk box supplied.

Re: Call Divert

Gliwmaeden2 — Sun, 13 Apr 2025 10:03:14 GMT

Thanks. Staff will follow up after the weekend.

Re: Call Divert

siphosethu-TT — Mon, 14 Apr 2025 11:58:00 GMT

Hi there Hasted, please confirm if you are still having the same issue. Thanks

Re: Call Divert

Hasted — Mon, 14 Apr 2025 14:43:30 GMT

Yes, no diverts.

Re: Call Divert

Chris-TalkTalk — Tue, 15 Apr 2025 13:52:09 GMT

So just to confirm, you would like to enable call divert but are unable to do so?

Chris

Re: Call Divert

Hasted — Wed, 16 Apr 2025 17:25:38 GMT

Yes, my wife relies on land line calls diverted to her mobile as part of a small business and this hasn't happened for weeks.

Re: Call Divert

Gliwmaeden2 — Wed, 16 Apr 2025 17:52:31 GMT

For reliable business support, @Hasted, your wife might take a look at a separate business service:

https://business.talktalk.co.uk/internet/business-full-fibre

The domestic service is only responsible for residential use, so cannot guarantee the same levels of support that a business might need.

If you check the Ts&Cs linked at the bottom of this page, you'll see that Talktalk has not updated its terms to reflect the fact that people work from home / run small businesses etc.

It might be worth a rethink.

Re: Call Divert

siphosethu-TT — Thu, 17 Apr 2025 07:39:15 GMT

Hi there Hasted, please confirm if you are still having the issue with the divert. Thanks

Re: Call Divert

Hasted — Sat, 19 Apr 2025 22:52:05 GMT

I have been contacted by Costumer Relations how have referred me to Full Fibre Team.

Re: Call Divert

Hasted — Thu, 26 Jun 2025 15:07:22 GMT

I have been a TalkTalk customer since 2012 and the small volume of calls my wives small business diverts is less than TWO a month. Can you also explain why I have more support trying to recontact me but no help solving my problem. My guess is TalkTalk employ 100 sales people to 2 problem solves,

I did have a very good call handler who while my landline was down changed the put my mobile number as divert as this was the number on the account but now I want my wife's reinstated it seems impossible. I am in the process of sorting an alternative supplier.

Re: Call Divert

Hasted — Thu, 26 Jun 2025 15:10:11 GMT

All I gel is sales people who want to recontact me.

I did have a very good call handler who while my landline was down changed my mobile number as divert as this was the number on the account but now I want my wife's reinstated it seems impossible. I am in the process of sorting an alternative supplier.

Re: Call Divert

kanya-TT — Thu, 26 Jun 2025 15:12:40 GMT

Hey there, @Hasted. Please contact our Fullfibre team on the details below for further assistance.

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Kanya