topic Re: my landline wont make or receive calls. in Home Phone

my landline wont make or receive calls.

DaveGostelow — Sun, 13 Apr 2025 16:18:21 GMT

I still have got broadband, but my phone line is not working.

I have tried a different phone in the socket and also took the broadband filter out to try the main socket. still no phone though.

If I ring my own number, my mobile thinks its ringing, bit the landline remains completely silent.

There is no dialtone on the landline.

I'd like to raise this as a fault. but this message system seems to be the only way to contact anyone.

Re: my landline wont make or receive calls.

fr8ys — Sun, 13 Apr 2025 16:30:44 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: my landline wont make or receive calls.

DaveGostelow — Sun, 13 Apr 2025 16:45:00 GMT

I have updated my profile. why wasn't that all carried over from my account? Having to type everything in twice is stupid.

Re: my landline wont make or receive calls.

ferguson — Sun, 13 Apr 2025 17:08:56 GMT

Have you tried connecting at the test socket?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: my landline wont make or receive calls.

DaveGostelow — Sun, 13 Apr 2025 17:42:12 GMT

Yes I tried the test socket.

Re: my landline wont make or receive calls.

nomfezeko-TT — Mon, 14 Apr 2025 07:36:04 GMT

Hi there, @DaveGostelow , thank you so much for reaching out to us, we are so sorry you have contacted us about a problem with your services, we will get this checked for you, please let us know if you are currently home where the services are installed so we can look into this immediately.

Thanks,

-Fez.

Re: my landline wont make or receive calls.

DaveGostelow — Mon, 14 Apr 2025 08:52:21 GMT

I am at home now. the phone is still the same. not fixed.

I was sent a text at 08:13 with a url talktalk.co.uk/didwefixit but this just takes me to a generic web page that seems to have nothing to do with my me or the problem.

its strange that I can call my own landline number from another phone (my mobile) and on the mobile it sounds like its ringing. the landline does not ring. if I pick up the landline phone it is not answered, the landline is silent. the mobile is still ringing it.

Re: my landline wont make or receive calls.

nambuso-TT — Mon, 14 Apr 2025 09:36:35 GMT

Hi there @DaveGostelow. I am very sorry to hear that you are experiencing issues with your landline, I will look into this for you. Just to confirm do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: my landline wont make or receive calls.

DaveGostelow — Mon, 14 Apr 2025 09:49:38 GMT

no.

Re: my landline wont make or receive calls.

nambuso-TT — Mon, 14 Apr 2025 10:04:58 GMT

Thank you very much for confirming.

Just to confirm DaveGostelow, will you or anyone who lives with you be able to contact emergency services while your services remain impacted?

Re: my landline wont make or receive calls.

DaveGostelow — Mon, 14 Apr 2025 10:11:44 GMT

yes I have a mobile.

I'm going to be out for 3/4 hour ..till about 12.00.

Re: my landline wont make or receive calls.

nambuso-TT — Mon, 14 Apr 2025 10:14:56 GMT

Okay no worries Dave, please do let us know once you are back, rest assured I will be able to pick up from where we left off and run checks for you to get your services up and running. Thanks

Re: my landline wont make or receive calls.

DaveGostelow — Mon, 14 Apr 2025 10:46:02 GMT

I'm back at home. just checked the landline again. its still silent. no dial tone.

Re: my landline wont make or receive calls.

nambuso-TT — Mon, 14 Apr 2025 10:51:11 GMT

Thanks for getting in touch, please confirm if your telephone is correctly connected to their master socket?

Re: my landline wont make or receive calls.

DaveGostelow — Mon, 14 Apr 2025 11:01:55 GMT

yes it is.

I tried all these tests. different phone handset, socket without the filter, and master socket under the socket cover.

Re: my landline wont make or receive calls.

nambuso-TT — Mon, 14 Apr 2025 11:05:54 GMT

Okay thanks for confirming. Did you test the phone in the test socket before contacting us?

Re: my landline wont make or receive calls.

DaveGostelow — Mon, 14 Apr 2025 11:08:49 GMT

yes.

Re: my landline wont make or receive calls.

nambuso-TT — Mon, 14 Apr 2025 11:09:52 GMT

Perfect!

Which type of telephone do you currently have connected?

-Corded

-Cordless

Re: my landline wont make or receive calls.

DaveGostelow — Mon, 14 Apr 2025 11:15:56 GMT

at the moment its a very old corded phone.

Re: my landline wont make or receive calls.

nambuso-TT — Mon, 14 Apr 2025 11:18:09 GMT

Okay so as I was running checks, the line test result has identified an issue that may be caused by equipment and wiring in your home.

These issues are most often caused by problems with internal wiring. Common causes are:

incorrect filter setup
old, worn or damaged wiring
use of an extension cable between the master socket and the router
connecting to a telephone socket other than the master socket - which is the socket where the telephone line enters your property

I'll need to perform the test again with your equipment disconnected to check the most likely cause.

I'll guide you through the steps needed. Once I've retested with the equipment disconnected I'll be able to tell you if an engineer is required or whether there are issues I can investigate with you through further checks.