topic Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice in Home Phone

CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Fri, 04 Apr 2025 17:11:17 GMT

I've just moved from a copper landline to Digital voice and full fibre. I had a list of blocked numbers that I could add to simply enough via the phone on the old landline but...

When I try to activate CallSafe to give me a similar service via the voip landline it gives me an error message and tells me to call 150. Having spent 30 minutes on the phone with a support person who really didn't understand what I was asking about I'd rather not do that again.

Is there a way to get it activated?

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Gliwmaeden2 — Fri, 04 Apr 2025 17:30:17 GMT

People have been having problems with it, @AlastairMutch.

A similar issue here, despite it working previously:

https://community.talktalk.co.uk/t5/Home-Phone/Has-Callsafe-really-been-withdrawn-for-digital-voice-connections/td-p/3101665

We'll have to wait till Monday for staff support.

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Chris-TalkTalk — Mon, 07 Apr 2025 14:08:51 GMT

Hi Alastair,

Do you have any other call feature enabled such as caller display? If you do, do they work OK?

Chris

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Mon, 07 Apr 2025 16:55:37 GMT

Hi Chris,

Yes I have Caller Display and that works OK.

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Chris-TalkTalk — Tue, 08 Apr 2025 10:53:11 GMT

Thanks. Caller Display looks to be enabled on our side so could you switch the ONT, eero and dva off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Sat, 12 Apr 2025 09:02:27 GMT

Thanks. That seems to have worked.

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Karl-TalkTalk — Mon, 14 Apr 2025 06:21:19 GMT

Excellent, thanks for confirming.

Karl.

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Tue, 15 Apr 2025 07:50:36 GMT

Scrub that...

After I did a long power off then on I was able to dial 1472 and it accepted my "Press 1 to enable" keypress. It reported that call safe would be activated shortly.

Now when I dial 1472 it's back to saying that call safe is off, asking me to press 1 to enable it and then immediately reporting that it can't help at the moment with a message to call 150.

Not impressed. I'm now back to getting 2 - 3 scam calls a day that I was able to block with my old copper landline service but without callsafe working they all get through.

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Chris-TalkTalk — Wed, 16 Apr 2025 13:18:32 GMT

Hi Alastair,

Are scam calls still getting through, CallSafe is showing enabled on our side?

Chris

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Wed, 16 Apr 2025 16:46:00 GMT

Hi Chris,

Yes, scam calls are still getting through.

When I dial 1472 I get the "Welcome to call safe. To activate this service press 1" message. Nothing else.

If I press 1 I get a message "Sorry we can't help you at this time. Please dial 150"

So even it if appears to be on at your end it isn't working. I have no option to add or remove numbers from the blocked / accept list.

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Gliwmaeden2 — Wed, 16 Apr 2025 16:51:57 GMT

@AlastairMutch, is it worth trying Last Caller Barring instead?

You can't use it alongside Callsafe, but, if you block each dodgy number, you do find that the number of unwanted calls becomes minimal. Everyone else can get through.

https://community.talktalk.co.uk/t5/Articles/Using-Selective-call-rejection-Last-Caller-Barring/ta-p/2222798

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Wed, 16 Apr 2025 16:58:17 GMT

Selective call rejection is not available on VoIP / Digital Voice lines which is what I now have.

I used it for years on my old analogue service and it worked just fine.

I'll take whatever I can get to work now.

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

aa2000 — Wed, 16 Apr 2025 17:15:40 GMT

Hi @AlastairMutch

You don't say what Router you have, but if it's the WiFi Hub 2, try a 10 second pin reset of the Router. Can't guarantee it will work for you, but this action activated CallSafe for me when I had a similar issue some months ago.

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Thu, 17 Apr 2025 08:40:25 GMT

Thanks.

It's an Eero router on full fibre 150.

Already tried a full reset.

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Chris-TalkTalk — Fri, 18 Apr 2025 07:12:08 GMT

Hi Alastair,

Can you just confirm that it's still not working today and I'll pass it over to our Future Fibre team and ask them to take a look

Chris

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Sat, 19 Apr 2025 08:53:11 GMT

Still the same.

It seems to alternate from day to day. Yesterday I dialed 1472 and, when prompted, dialed 1 to "enable call safe" I got the error message telling me to dial 150.

Today I tried again, dialed 1 to enable call safe and got a success message saying that it would be set up shortly. I'm sure it will not...

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

Chris-TalkTalk — Tue, 22 Apr 2025 07:19:19 GMT

Hi Alastair,

How has it been over he weekend?

Chris

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Wed, 23 Apr 2025 17:11:31 GMT

Exactly the same. Not activated and attempting to activate by dialing 1472 then 1 gives the error message.

Meantime I get a couple of scam calls a day.

Where is call safe implemented - in the VoIP / digital voice device or the home router or in your network?

Alastair

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

angelique-TT — Thu, 08 May 2025 07:23:25 GMT

Good morning. Please contact our full fibre team using the below contact details so that they can look into this for you.

03451720074

Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

-Angie

Re: CallSafe not activating afer migration to Full Fibre / VOIP Digital Voice

AlastairMutch — Tue, 27 May 2025 08:16:51 GMT

Hi Chris,

Yes I tried switching everything off for 60 minutes and turning it all back on again. No change - I still get an invite to enable call safe on first call and then a "Sorry" message if I attempt to enable it for a second time a bit later.

I note that the website doesn't have any options to manage Call Safe in the Add-ons section despite showing it as enabled for my account.

Alastair