topic Other in Home Phone

Other

Jassy99 — Sat, 19 Apr 2025 15:15:13 GMT

My telephone wire goes across my Neighbour's garden which is in a conservation area and has a large tree in it, the branches of which are now close to the wire perilously close to the telephone wire. The neighbour is reluctant to cut any branches off the tree and thinks that the wire should be relocated. I want to know if this is possible . I can't get anywhere with the chat bot.

Re: Other

fr8ys — Sat, 19 Apr 2025 16:11:08 GMT

Unfortunately the physical line is the responsibility of OpenReach.

This google search may help give you peace of mind, but ou would need to contact OpenReach for them to look into this and provide a remedy.

https://www.google.com/search?q=tree+interfering+with+phone+line&oq=tree+interfering+with+phone+line&sourceid=silk&ie=UTF-8&zx=1745078840559&no_sw_cr=1

This link to OpenReach is provided within the AI article.

https://www.openreach.com/help-and-support/damage-health-and-safety

Hope this helps you.

Re: Other

fr8ys — Sat, 19 Apr 2025 17:30:46 GMT

Looking at the BT forum entries, it appears OpenReach wait until there is an actual issue with the line before replacing it or taking any action.

Re: Other

Karl-TalkTalk — Mon, 21 Apr 2025 08:37:04 GMT

we cannot request Openreach to take any action until this affects your service.

Karl