topic Re: CallSafe problem (aleady escalated CMP-832408 [ET-1072548]) in Home Phone

CallSafe problem (aleady escalated CMP-832408 [ET-1072548])

hughg1 — Mon, 21 Apr 2025 15:25:44 GMT

Hello,

I have been chasing CallSafe problem for 2 months. My problem has been escalated a couple of times but no resolution. I lost access to Community so didn't see that others have similar problems. MyAccount claims CallSafe is active and 1472 answers as CallSafe but option 1 states a problem and to call 150 to resolve. MyAccount for current landline doesn't give any option to manage CallSafe. If I switch to number that was disconnected 7 years ago there is an option to manage CallSafe. Selecting manage leads to the message about not working with full fibre.

Re: CallSafe problem (aleady escalated CMP-832408 [ET-1072548])

Gliwmaeden2 — Mon, 21 Apr 2025 19:32:34 GMT

Thanks for starting your own topic, @hughg1.

Staff will respond during the day.

Re: CallSafe problem (aleady escalated CMP-832408 [ET-1072548])

siphosethu-TT — Tue, 22 Apr 2025 07:35:35 GMT

Hi there hughg1, please confirm if you are still experiencing the same issue. Thanks

Re: CallSafe problem (aleady escalated CMP-832408 [ET-1072548])

hughg1 — Tue, 22 Apr 2025 07:54:51 GMT

Nothing has changed. Support said I could manage CallSafe by calling 14258 but that said service not available.

Re: CallSafe problem (aleady escalated CMP-832408 [ET-1072548])

siphosethu-TT — Tue, 22 Apr 2025 08:04:11 GMT

I'll try and turn it on from my end, please bare with me while I try and have this actioned. Thanks

Re: CallSafe problem (aleady escalated CMP-832408 [ET-1072548])

siphosethu-TT — Tue, 22 Apr 2025 08:08:11 GMT

From the looks of it, I'm certain it might be an outage as my systems won't open in my end. Promise as soon as I get an update I'll get back to you okay. Thanks