topic Re: 1500 Phone calls a month in Home Phone

1500 Phone calls a month

fishfryer — Thu, 14 Nov 2024 16:45:00 GMT

We have a Problem with our Landline Phone, Since the Fast Fibre Broadband was installed, We are getting a phone call every ½ hour, one at ¼ past the hour and one at ¼ to the hour, that is 1,500 calls a month, all with No Number they come up as a missed call, as there is No Number we can't Block them, The new Fibre cable is coming down from the top of the Telephone pole next to the old Copper cable and they come into the house together in the same place, Why have we still got the old Copper cable and How do we stop getting these phone calls fishfrier,

Re: 1500 Phone calls a month

Divsec — Thu, 14 Nov 2024 17:07:49 GMT

Hi @fishfryer no Idea but your post has been escalated and you should hear soon.

Re: 1500 Phone calls a month

Gliwmaeden2 — Thu, 14 Nov 2024 17:53:24 GMT

It is a known issue and can easily be remedied now that you have reported it on here, @fishfryer.

Staff should reply on Friday.

Re: 1500 Phone calls a month

Debbie-TalkTalk — Fri, 15 Nov 2024 06:31:32 GMT

Hi @fishfryer

Apologies for this.

I've made some changes to the settings, please can you monitor the line over the next couple of days and let us know how you get on.

Thanks

Debbie

Re: 1500 Phone calls a month

Anonymous — Mon, 18 Nov 2024 06:36:55 GMT

Good morning,

How has your voice service been since our last post?

Thanks

Michelle

Re: 1500 Phone calls a month

Walker5 — Fri, 02 May 2025 11:36:58 GMT

Hi, we have the same problem ever since we had full fibre installed, finding impossible to speak to anybody about resolving the issue, if we don’t delete calls logged our phone want accept incoming call

Re: 1500 Phone calls a month

ferguson — Fri, 02 May 2025 11:42:39 GMT

@Walker5

Please start your own topic and the support team can help.