topic Grandstream failed in Home Phone

Grandstream failed

Anonymous — Fri, 02 May 2025 16:14:06 GMT

Grandstream box has to be reset by the pin a number of times a week now. After finally getting it to work, I took a call and the damned thing stopped working again. I can hear them but they cannot hear me. Power light on but internet light out likewise the phone light out. Other times it flashes the phone light yest no reason to as no calls or messages. Another reset.

And now whilst writing this, the flaming light is flashing again!!! It is a slow flash and no there is no message.

Can you send a new box please.

I have reported all this before and you insisted I reinstall the Amazon router. Which I did, then it started again. So fault is either with the box or your system. And no I will not put the amazon router back in again as it is pointless and screws with my network.

Re: Grandstream failed

Divsec — Fri, 02 May 2025 17:05:02 GMT

Hi @Anonymous your post has been escalated. Unfortunately this being the Friday of a bank holiday weekend it might take till Tuesday for you to hear.

Re: Grandstream failed

Anonymous — Fri, 02 May 2025 17:41:10 GMT

Hi Divsec, that's fine, it isn't that important.

Re: Grandstream failed

Anonymous — Wed, 07 May 2025 14:21:22 GMT

Do you think someone could pick this up and send a new unit please?

Re: Grandstream failed

Divsec — Wed, 07 May 2025 14:29:22 GMT

Hi @Anonymous I've re-escalated this for you, wish I could do more😮‍💨

Re: Grandstream failed

Anonymous — Thu, 08 May 2025 08:38:48 GMT

Many thanks 🙂

Re: Grandstream failed

kanya-TT — Thu, 08 May 2025 11:46:40 GMT

Hey there, Merlin. What type of router do you use there at the moment?

Kanya

Re: Grandstream failed

Anonymous — Thu, 08 May 2025 16:21:38 GMT

Hi Kanya

Linksys mr5500 Hydra pro 6 v2

Re: Grandstream failed

kanya-TT — Thu, 08 May 2025 16:32:37 GMT

You will need to contact our Fulfibre Team who will order the ATA(Grandstream) adaptor for you. Please use the details below.

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

03451720074

Kanya

Re: Grandstream failed

Anonymous — Fri, 09 May 2025 08:55:20 GMT

Many thanks Kanya, will do.

Re: Grandstream failed

kanya-TT — Fri, 09 May 2025 09:25:57 GMT

Thank you Merlin. We at TalkTalk are always ready to assist. Take care.

Kanya

Re: Grandstream failed

Anonymous — Fri, 09 May 2025 14:49:04 GMT

Well that was like banging my head against the wall.

Via phone number you gave me, it would not accept anything I said about a fault on the voip, then it sent me an online link as they have changed the system.

Talked to them and 'put the eero' back in. Er no!

It is not a router fault or line/system fault it is the grandstreem.

Then they insist they cannot see a compatible device connected and to install the eero or compatible router, which means put the eero back in!!!

So closed down the chat as a waste of time.

I'll go now and sit in a dark corner with a hammer and the grandstream. 🙂

Really it is just a great waste of time isn't it. Everything is 'put the eero back in'. The eero is not a good device. For me it continually drops the wifi to even the closest devices. It also cannot handle the way I use traffic and computers for security.

If I put the eero back in, it stops my network system working and all hell gets lets loose with my trading software and switches/routers. It is all a very secure system and I cannot upset it 🙂

Re: Grandstream failed

Divsec — Fri, 09 May 2025 14:57:45 GMT

Hi @Anonymous sad fact is TT cannot access third party equipment, I know this suggestion is an expense but why not purchase a grand stream device? Sadly I know nothing about VoIP kit or setup but I can't imagine your VoIP settings are unique to the existing box? Sorry you are in a corner with the 🔨

Re: Grandstream failed

Anonymous — Fri, 09 May 2025 22:48:14 GMT

Seems these so called 'techy support' can only read screens. The very fact the hard reset (pin hole) of the grandstream works negates any problem with the router. They do not need to access the equipment if they actually employ some technical knowledge. Besides as a fault that materialises sporadically, absolutely no point in reinstalling the eero as all they will say is 'it's working ok as far as they can see'. So around and around in circles we go!!

Look at the way TalkTalk send out new routers without any sort of checks. Someone say the eero drops the network and as something that cannot be proven, out goes a new router.

Re: Grandstream failed

ferguson — Fri, 09 May 2025 22:56:49 GMT

Have you reached out to Linksys support at all?

Re: Grandstream failed

Anonymous — Sat, 10 May 2025 08:10:19 GMT

Nothing at all to do with Linksys. Router settings are correct and working. Unable to access the Grandstream as it is 'locked down'. A retail one would be able to access the settings and find the problem. With the one TalkTalk supply, you cannot get access to anything.

Re: Grandstream failed

angelique-TT — Mon, 12 May 2025 07:56:29 GMT

Hi there MerlinBengal. Kindly contact our full fibre team using the below contact details so that they can look into this for you :

03451720074

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Grandstream failed

Anonymous — Mon, 12 May 2025 09:26:32 GMT

Tried that already, check below postings. No where can you state 'fault' and all you get is a text link to online support and all they want is for me to reinstall the eero, which knocks out all my network settings.

It would make no difference to reinstalling the eero. Firstly the test will show miraculously it is working. Then within the day or so, it will revert to chopping off my voice outgoing and the comedy starts all over again.

It is NOT a router fault. It is the Grandstream at fault and hence why a hard pin reset cures the problem for a while then starts again. It does this no matter what router is attached.

I can buy a new Grandstream for £50 but need TalkTalk settings but I highly suspect they won't even know what they are and won't give them to me anyway.

Re: Grandstream failed

angelique-TT — Mon, 12 May 2025 09:44:43 GMT

I understand however the full fibre team is the dedicated team and if they have already advised you then you will need to take the advice and assistance they have provided you with. Thanks.

Re: Grandstream failed

Anonymous — Mon, 12 May 2025 15:09:31 GMT

They have not advised me anything. All they want me to do is install the flaming eero again so they can see the grandstream is presently working which proves absolutely 'b*****r all'! The fault is intermittent. Hence a total waste of everyones time!!!!!!!!!!!

They do not know what they are doing. They even asked me to unplug the grandstream from the router and reverse the cable. What on earth gets into them?????????

Furthermore you will send out routers willy nilly without even confirming faults, device probably cost to you maybe £100, yet you argue about a grandstream which cost is probably £25 to you and won't replace this obviously faulty device???? You wonder why you are losing customers hand over fist?????

I am afraid TalkTalk support is at the low end of extremely poor. Where I have no problem with the fibre line (City Fibre install), you are incapable to supporting the equipment.

Years ago when I was with BT, if you got through to an English call centre for support, it was great. Superb technical knowledge.

I have been with TalkTalk for years now but that may come to an end.