topic Re: Phone engaged in Home Phone

Phone engaged

padunn — Thu, 08 May 2025 19:41:25 GMT

Hi,

My internet is working fine but my phone line does not have a dial tone, so I can't call out and when I try to call from my mobile it is permanently engaged.

I have logged a fault with support - but it says they cannot find a fault and I have been disconnected from the chat window.

Please help!

Re: Phone engaged

Gliwmaeden2 — Fri, 09 May 2025 06:26:11 GMT

@padunn, your post is in the queue for attention.

It's worth seeing if you can test with another handset in case there's anything wrong with the actual phone.

Sometimes there can be a fault with the microfilter and it's also worth plugging in directly at the test socket.

Is this FTTC or have you actually got Full Fibre, so this then would be a VOIP problem? Helpful to know which package you are on.

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 07:25:35 GMT

Hi there @padunn, please confirm if you are currently at home should we need to run checks on this. Thanks

Re: Phone engaged

padunn — Fri, 09 May 2025 08:06:51 GMT

Yes I am at home this morning

Re: Phone engaged

padunn — Fri, 09 May 2025 08:08:26 GMT

I have tried with a new handset and the result is the same. It is not full fibre, it is a BT socket which incorporates both a phone connection and a connection for the broadband, so there is not an external microfilter.

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 08:20:05 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector. Thanks

Re: Phone engaged

padunn — Fri, 09 May 2025 08:36:09 GMT

No. The only things connected is my phone and the broadband.

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 08:40:00 GMT

Thank you for confirming that for me, are you having issues with your internet/broadband? Thanks

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 08:41:01 GMT

I'm really sorry you have to go through such okay, I'll do my level best to have it fixed as soon as possible. 😇

Re: Phone engaged

padunn — Fri, 09 May 2025 08:48:34 GMT

Internet is working normally. I have tried unplugging the router and the phone line remains engaged. I have rebooted the router, and the internet reconnected ok.

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 09:24:55 GMT

Please describe what you can hear when you try to use the phone?

- Silence

- Noise on the line

- Intermittent Dial Tone

- Consistent Engaged Tone

Re: Phone engaged

padunn — Fri, 09 May 2025 09:25:24 GMT

Silence

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 09:26:38 GMT

I'm guessing it's happening even now, correct? Thanks

Re: Phone engaged

padunn — Fri, 09 May 2025 09:26:55 GMT

Yes

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 09:28:00 GMT

Please confirm if you are able to make and receive calls? Thanks

Re: Phone engaged

padunn — Fri, 09 May 2025 09:28:47 GMT

No cannot call out and if I try to call the line it is engaged.

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 09:33:33 GMT

Thank you, which type of telephone do you currently have connected? Corded/Cordless

Re: Phone engaged

padunn — Fri, 09 May 2025 09:38:52 GMT

Cordless, but have also tried a corded phone.

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 09:47:29 GMT

Will work with the cordless one okay. Thanks

Re: Phone engaged

siphosethu-TT — Fri, 09 May 2025 09:47:52 GMT

Please can you confirm that the base station is powered on? Thanks