topic Re: Caller ID is still not working in Home Phone

Caller ID is still not working

userID — Fri, 14 Mar 2025 00:23:22 GMT

Hello there,

I spoke to tech support last summer (2024) about this but its still borked and the Mrs is getting on at me about it again.

The story,

It worked fine (for years) until my neighbour opposite me had full fibre fitted (not sure of the provider) There was a OpenReach guy up our telegraph pole trying to sort out an issue with the neighbour's new connection. That is when the caller ID stopped working for us, it states on the handset "EXTERNAL" whenever the phone rings.

The OpenReach guy was back the next day, so I went outside and asked what he may have done, he said "Nothing to do with me mate". But its one hell of a coincidence isn't it? Incidentally, the plastic cover at the top of the pole has been off since then, the cover is dangling and in a bit of a breeze makes a really crappy wind-chime, all the wires and connections are exposed which can't be too good long term.

I spoke to tech support after this and they were helpful with ideas and tests etc, went through all the steps, even down to the test socket at the time but nothing remedied it. Left it with them, then, a couple of days later, we got Caller ID back, for about half a day. Then nothing since.

I would have called back, but life happened and I kept not getting round to it. I'm hoping this route will help.

Cheers Marco

Re: Caller ID is still not working

Divsec — Thu, 13 Mar 2025 07:14:16 GMT

Hi Marco your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Caller ID is still not working

Debbie-TalkTalk — Thu, 13 Mar 2025 08:10:47 GMT

Hi userID

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Caller ID is still not working

userID — Fri, 14 Mar 2025 00:24:51 GMT

Updated my profile,

Thanks for your quick response

Re: Caller ID is still not working

Chris-TalkTalk — Fri, 14 Mar 2025 08:22:17 GMT

Hi userID,

Have you tried removing caller display from My Account and then re-adding it? If not then can you give this a try and let us know how you get on

Chris

Re: Caller ID is still not working

userID — Sat, 15 Mar 2025 00:04:11 GMT

Hi Chris, I did do that last Summer and I'll try again now. I've just turned it off. I'll give it a few hours and I'll turn it on again and check tomorrow during daylight hours.

Thanks

Re: Caller ID is still not working

Chris-TalkTalk — Mon, 17 Mar 2025 07:30:30 GMT

Hi userID,

How did you get on?

Chris

Re: Caller ID is still not working

userID — Mon, 17 Mar 2025 23:32:36 GMT

Hi Chris, I toggled it off for about an hour and then put it back on and it still wasn't working.

So then I decided to toggle it off for a full day (past 12am) and I have only just put put it back on. I will report back tomorrow how a longer on/off period worked, but I'm not hopeful, straws I be clutching!

Re: Caller ID is still not working

Chris-TalkTalk — Tue, 18 Mar 2025 08:46:36 GMT

Hi userID,

Any luck?

Chris

Re: Caller ID is still not working

userID — Tue, 18 Mar 2025 23:43:33 GMT

Hi Chris, It's still not working I'm afraid.

It's still reporting incoming calls as simply "EXTERNAL"

Re: Caller ID is still not working

Debbie-TalkTalk — Wed, 19 Mar 2025 07:45:52 GMT

Hi userID

Apologies for this.

Please can you confirm if you have tested with just the caller display phone directly at the test socket?

I can then pass this over to our Faults escalation team.

Thanks

Re: Caller ID is still not working

userID — Thu, 20 Mar 2025 00:44:23 GMT

Hi Debbie-I did do that before (last summer) But I haven't done it recently. I will test that tomorrow I hope and report back.

Quick side question, is it normal to have to get a verification code every time I want to reply to you guys questions?

Cheers

Re: Caller ID is still not working

Debbie-TalkTalk — Thu, 20 Mar 2025 09:07:58 GMT

Hi @userID

Thanks for your reply. Please let me know how you get on.

Are you logged into the Community every time you start to reply?

Re: Caller ID is still not working

Gliwmaeden2 — Thu, 20 Mar 2025 09:14:15 GMT

@userID, if you don't sign out after posting, your log in stays for several days usually - I find it can vary from a couple of days up to a week or 10 days, so very unpredictable.

It does go through phases of logging me out within a few hours, and may also lose it when you are using mobile data rather than home wifi, or using WiFi elsewhere - and sometimes comes back again at home without having to sign in again. So it can be erratic.

Re: Caller ID is still not working

userID — Fri, 21 Mar 2025 00:00:30 GMT

ahh I see, I think then it might be something to do with the verified IP address has to match the next time you post. Right now, I'm needing to switch off my router (due to this problem) I keep getting a new IP to re-verify. Kinda makes sense, even though its a bit annoying.

thanks

Re: Caller ID is still not working

userID — Fri, 21 Mar 2025 00:03:25 GMT

Hi Debbie, Tested this evening directly into the test socket, with no other devices on any extensions. Still states "EXTERNAL"

Gah!

Re: Caller ID is still not working

Debbie-TalkTalk — Fri, 21 Mar 2025 06:20:59 GMT

Hi @userID

Apologies for this.

I've made a change on my side, please can you retest and let me know if this has worked?

Re: Caller ID is still not working

userID — Sat, 22 Mar 2025 00:11:09 GMT

Hi Debbie, I'm afraid its the same message "EXTERNAL"

sigh

Re: Caller ID is still not working

Gliwmaeden2 — Sat, 22 Mar 2025 00:19:36 GMT

Staff will respond after the weekend, @userID.

Re: Caller ID is still not working

Chris-TalkTalk — Mon, 24 Mar 2025 10:01:56 GMT

Hi userID,

Is it still not working?

Chris