topic Re: Can make calls but can’t receive calls in Home Phone

Can make calls but can’t receive calls

Andii — Sun, 11 May 2025 15:16:36 GMT

Hello since Saturday I am able to make calls but cannot receive calls. The phone will just continously ring out from the caller's end if someone tries to call me but nothing happens from my side.

My internet is fine.

Re: Can make calls but can’t receive calls

sabelo-TT — Mon, 12 May 2025 08:08:37 GMT

@Andii, thank you for bringing this to our attention as I will be able to check on this matter for you.

Just to double check, Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line? For example a care alarm, lifeline, health pendant or fall detector.

Re: Can make calls but can’t receive calls

Andii — Mon, 12 May 2025 08:09:52 GMT

Hi no I don't.

Re: Can make calls but can’t receive calls

sabelo-TT — Mon, 12 May 2025 08:11:49 GMT

Thank you for this @Andii.

Is the person calling you locally or internationally?

Re: Can make calls but can’t receive calls

Andii — Mon, 12 May 2025 08:15:06 GMT

It's not just one person it's anyone who calls. My phone line is also not clear when I make a call. There's a tinny noise.

Re: Can make calls but can’t receive calls

sabelo-TT — Mon, 12 May 2025 08:28:34 GMT

Thank you for this confirmation @Andii as I have just run a test on your line which has identified a line fault that requires a supplier escalation to resolve. In addition to further resolve this matter, I will need to book an Openreach engineer.

More into this @Andii is that I have detected an issue with your line starting from your local exchange all the way int your home. So, the engineer will head directly to your local exchange within the next 24-72working hours to fix the issue and should they be any need to access your home, they will get in touch to notify this to you using the mobile number registered to your account, including sending over a text once the matter has successfully been resolved for you. 🙂

Re: Can make calls but can’t receive calls

sabelo-TT — Mon, 12 May 2025 08:29:36 GMT

Furthermore, as you can't receive calls, I can temporarily redirect the calls you receive to a different number.

Would this be alright with you @Andii?

Re: Can make calls but can’t receive calls

Andii — Mon, 12 May 2025 08:34:02 GMT

Thanks for the update. Yes I would appreciate if an engineer can have a look. I don't need a call divert thanks.

Re: Can make calls but can’t receive calls

sabelo-TT — Mon, 12 May 2025 08:37:59 GMT

I understand @Andii and will not divert your calls.

Otherwise, apart from what we have discussed, would there be anything else you would like for me to further assist you with today? 🙂

Re: Can make calls but can’t receive calls

Andii — Mon, 12 May 2025 08:39:15 GMT

That's it for now. Thanks for your help.

Re: Can make calls but can’t receive calls

sabelo-TT — Mon, 12 May 2025 08:42:37 GMT

@Andii Will it be fine with you if I check back to you after the appointment of the engineer? 🙂

Re: Can make calls but can’t receive calls

Andii — Mon, 12 May 2025 08:43:59 GMT

Yes of course 🙂

Re: Can make calls but can’t receive calls

sabelo-TT — Mon, 12 May 2025 08:47:39 GMT

Perfect! Will do so 🙂

Re: Can make calls but can’t receive calls

Andii — Tue, 13 May 2025 18:10:16 GMT

Hi it looks like an engineer managed to resolve the problem for a short while as I was able to receive calls but just a few hours later I'm having the same problem again. I can make calls but not receive. The line has a buzzing noise alongside the dial tone.

Re: Can make calls but can’t receive calls

sabelo-TT — Wed, 14 May 2025 07:06:24 GMT

@Andii, thank you for this as I will further check on this matter for you with investigation on my end. 🙂

Re: Can make calls but can’t receive calls

sabelo-TT — Wed, 14 May 2025 07:19:02 GMT

@Andii, thank you for your patience.

Upon further checking on my end, I can confirm that an engineer did attend to resolve the issue however works are currently not done as this matter has been escalated to a higher team by Openreach whereby the engineer will also attend to tackle the fault for a better resolution.

Timescale given on this escalation will be the next 24-72working hours as you will also receive confirmation via text once the matter has successfully been resolved. 🙂

Thanks.

Re: Can make calls but can’t receive calls

Andii — Wed, 14 May 2025 07:28:05 GMT

Ok thank you

Re: Can make calls but can’t receive calls

sabelo-TT — Wed, 14 May 2025 07:35:00 GMT

Pleasure. I will also do a follow up on this for you and also check with you 🙂

Thanks

Re: Can make calls but can’t receive calls

Andii — Thu, 15 May 2025 14:35:37 GMT

Hi really don't know what's happening with this issue. Engineer came and said issue is resolved, he had to do some work outside. We checked everything before he left and phone was working. Phone was ok for a couple of hours but same problem happening again now.

Re: Can make calls but can’t receive calls

siphosethu-TT — Thu, 15 May 2025 14:51:08 GMT

Hi there @Andii, is this also affecting your internet in any way? Thanks