topic Re: Landline not Working. in Home Phone

Landline not Working.

Antoni2 — Sat, 24 May 2025 09:11:19 GMT

This morning I found the landline is not working. When I pick up the handset there is a continuous tone and cannot dial a number. The green light on the router flashes red from time to time.

I turned off the router and unplugged the white box with 3 green lights (cannot remember what it is called and left it for 30 minutes. Plugged it back in and waited for the green lights, turned router back on and allowed it to connect. Did not solve the problem. Tried again, still not working.

Internet connection OK.

Re: Landline not Working.

fr8ys — Sat, 24 May 2025 10:37:15 GMT

Hi,

You are not alone. There is an issue which is showing on the service dashboard here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

I suggest you keep an eye on this for a resolution.

Hope it's not too long to resolve.

Re: Landline not Working.

Antoni2 — Sat, 24 May 2025 11:35:27 GMT

Thanks, I will do that.

Re: Landline not Working.

Richard_Ch — Sat, 24 May 2025 19:30:36 GMT

I have the same problem. It looks like you noticed the problem this morning? But its not yet resolved ?

I think its unacceptable to be without a landline for so long. For example we're waiting for calls from the hospital.

Re: Landline not Working.

sabelo-TT — Mon, 26 May 2025 07:16:30 GMT

Hello there @Antoni2, thank you for making us aware of this matter. Just to double check, are you still unable to make outgoing calls from your landline?

Re: Landline not Working.

sabelo-TT — Mon, 26 May 2025 07:17:18 GMT

@Richard_Ch, we do apologise for any difficulties caused. Kindly start a new thread as we will be able to further assist.

Re: Landline not Working.

Antoni2 — Mon, 26 May 2025 08:40:45 GMT

Land Line still not working. Started new thread.

Re: Landline not Working.

Antoni2 — Mon, 26 May 2025 08:54:17 GMT

I forgot to save thw new message/thread to my favourites. I cannot find it. Please tell me how I can find the messages I startes.

Re: Landline not Working.

fr8ys — Mon, 26 May 2025 09:51:28 GMT

Click on your avatar then my subscriptions @Antoni2

Re: Landline not Working.

nambuso-TT — Mon, 26 May 2025 09:56:13 GMT

Thanks for the support.

Re: Landline not Working.

Richard_Ch — Mon, 26 May 2025 10:03:40 GMT

This problem has been on-going for (at least) 3 days.

Apparently its a CityFibre fault being 'looked into'. Guess Bank Holidays don't help.

Presumably many people are missing calls, so its far from ideal.

Re: Landline not Working.

nambuso-TT — Mon, 26 May 2025 10:11:27 GMT

We're aware some customers may be experiencing issues making or receiving calls with their digital voice service (VoIP).

Some customers may have received an automated SMS advising this has been resolved, this is still ongoing and we're sorry for any confusion caused.

Our engineers are working to get this issue resolved as quickly as possible. We're sorry for the inconvenience this is causing.

Please check back here for updates. We are working on this as a priority.

Re: Landline not Working.

fr8ys — Mon, 26 May 2025 14:21:43 GMT

Latest update from the dashboard.

Latest update Monday 26th May 2:45pm:

We believe the issue impacting digital voice services for some customers is now resolved.

We’re extremely sorry if you experienced issues with your service. If you have been impacted by this issue we advise you to complete a reboot of your router.

Could you try please and let us know if you are now connected.

Thank you.

Re: Landline not Working.

Antoni2 — Mon, 26 May 2025 14:41:23 GMT

Telephone appears to be working.

Re: Landline not Working.

kanya-TT — Mon, 26 May 2025 14:43:32 GMT

Hey there, @Antoni2. It seems everything is back now, thanks to our TalkTalk engineers for working tirelessly to get this resolved and also thanks to your patience.

Kanya