topic Re: HOME PHONE NOT WORKING in Home Phone

HOME PHONE NOT WORKING

Flaneuse — Tue, 06 Aug 2024 12:21:34 GMT

Since Saturday 3 August phone line is dead - handset says "Check phone line". I reported this by phone to TalkTalk and got a text message from Openreach acknowledging the fault report, saying they would investigate and that tests indicated that the fault is external to the premises. Since then, nothing. I texted the Openreach number and was instructed to contact service provider. When I called again on the TalkTalk number all it said on an automatic message was that the fault was logged and then I was texted to look at the general technical support page which is useless. Texting back to them I just got the link text again and that number will not receive calls or voice messages. The chat bot refers only to broadband. How can I get this acted on?

Re: HOME PHONE NOT WORKING

Debbie-TalkTalk — Tue, 06 Aug 2024 12:38:33 GMT

Hi Flaneuse

Apologies for this.

I can see that this fault is currently with Openreach and they are awaiting contractors to complete work to resolve the cable fault.

I will monitor for additional updates and I will post back here as soon as I have further information.

Thanks

Debbie

Re: HOME PHONE NOT WORKING

Flaneuse — Tue, 06 Aug 2024 12:48:25 GMT

Thanks - I did finally get past the bot on the chat and got a similar reply. It is now up to Openreach - I hope you as service provider will chase them up.

Re: HOME PHONE NOT WORKING

Debbie-TalkTalk — Tue, 06 Aug 2024 12:50:25 GMT

Hi @Flaneuse

We can request further updates from Openreach if they don't update the fault ticket.

They have updated the fault to say the contractors will be working on this fault. As soon as I receive further information then I will post back here and let you know.

Thanks again.

Debbie

Re: HOME PHONE NOT WORKING

Debbie-TalkTalk — Wed, 07 Aug 2024 06:57:29 GMT

Morning @Flaneuse

Openreach have advised that the fault has been assigned to an engineer this morning.

We should hopefully have further updates later this afternoon.

Thanks

Re: HOME PHONE NOT WORKING

Flaneuse — Wed, 07 Aug 2024 08:54:08 GMT

Thank you.

Re: HOME PHONE NOT WORKING

Anonymous — Thu, 08 Aug 2024 06:01:52 GMT

Good morning,

I've re-checked the fault ticket and we've received an update from Openreach to advise that they have cleared and closed the fault. Is your voice service now working ok for you?

Thanks

Michelle

Re: HOME PHONE NOT WORKING

Flaneuse — Thu, 08 Aug 2024 10:43:12 GMT

Yes, it's now working. Thanks.

Re: HOME PHONE NOT WORKING

Chris-TalkTalk — Thu, 08 Aug 2024 10:51:11 GMT

That's great news, thanks for letting us know 🙂

Chris

Re: HOME PHONE NOT WORKING

joycevernon — Sun, 25 May 2025 14:48:27 GMT

my landline is not working

Re: HOME PHONE NOT WORKING

Philile-TT — Mon, 26 May 2025 07:23:27 GMT

@joycevernon We're aware some customers may be experiencing issues with their digital voice service (VoIP).

We're sorry for the inconvenience this is causing, our engineers are working to get this issue resolved as quickly as possible.

Please check back here for updates.

If you are using a normal landline (not a full fibre package) please start your thread and we can look into fixing this.