topic Re: Landline off for 3 days in Home Phone

Landline off for 3 days

Susan5050 — Mon, 26 May 2025 05:03:00 GMT

My landline has been off for 3 days and I see there is a known fault. Putting it on here as I see on my account it states everything is working fine. Other people in my area having the same issue so definitely due to the known fault not my equipment.

Wasn't sure if I had to post a new topic as I couldn't add my comment onto others.

Re: Landline off for 3 days

fr8ys — Mon, 26 May 2025 07:04:35 GMT

As you say there is a major outage. As shown on the service status.

You can check updates here

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Landline off for 3 days

Gliwmaeden2 — Mon, 26 May 2025 07:12:08 GMT

@Susan5050

As Fr8ys says, just keep an eye on the updates.

If you find that, once Talktalk posts on Service Status Dashboard that it's resolved, but you still have problems with the phone, do follow up on this thread. You did do the right thing to start your own.

Re: Landline off for 3 days

Susan5050 — Mon, 26 May 2025 07:23:20 GMT

Thank you.

Re: Landline off for 3 days

Susan5050 — Mon, 26 May 2025 07:24:56 GMT

Thanks.

Re: Landline off for 3 days

djcrome — Mon, 26 May 2025 09:33:21 GMT

Same for my father-in-law, internet fine, landline off since Saturday - shows not registered on status page. Continuous tone on handset. White/orange flashing on router. Located in north Kent. Online account service checker has detected a fault and has been logged.

Re: Landline off for 3 days

kanya-TT — Mon, 26 May 2025 09:36:59 GMT

Hey there, @Susan5050 . It seems that we may have an issue, Are you currently home, we'd like to have a look.

Kanya

Re: Landline off for 3 days

Fraser07 — Mon, 26 May 2025 09:42:53 GMT

I too have lost my VoIP telephone landline connection. Came back from holiday on Saturday and just kept hearing a continuous tone. When I contacted TT by text I kept getting messages saying there was a problem with VoIP in the South East. I live in Glasgow so I assume this outage thing is affecting the whole country?

Re: Landline off for 3 days

kanya-TT — Mon, 26 May 2025 09:46:17 GMT

We apologize for this @Fraser07 . It would appear that we have an issue with our VoIP services. We will have an update soon and we'll communicate this once the team working on this has resolved it.

Kanya

Re: Landline off for 3 days

Jsamk — Mon, 26 May 2025 09:51:42 GMT

Same as other messages re landline been off for 2 days at least . Suppost to be working on it . Help line says problem in the south east we are North Yorkshire !!

Re: Landline off for 3 days

fr8ys — Mon, 26 May 2025 09:53:28 GMT

It's nationwide @Jsamk.

Keep an eye on this page for updates

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Landline off for 3 days

fr8ys — Mon, 26 May 2025 14:22:22 GMT

Latest update from the dashboard.

Latest update Monday 26th May 2:45pm:

We believe the issue impacting digital voice services for some customers is now resolved.

We’re extremely sorry if you experienced issues with your service. If you have been impacted by this issue we advise you to complete a reboot of your router.

Could you try please and let us know if you are now connected.

Thank you.

Re: Landline off for 3 days

Susan5050 — Mon, 26 May 2025 15:31:09 GMT

Than you and yes I am now connected.

Re: Landline off for 3 days

Fraser07 — Mon, 26 May 2025 16:13:03 GMT

My VoIP landline is working now. Thank you. I still have an outstanding issue with Three mobile users being unable to connect to my VoIP landline but that is a separate issue and is still being investigated.

Re: Landline off for 3 days

Jsamk — Mon, 26 May 2025 16:27:02 GMT

Thank you . Yes I am now connected .