topic VOIP: Unable to make or receive calls in Home Phone

VOIP: Unable to make or receive calls

aa2000 — Mon, 26 May 2025 10:09:01 GMT

I have been unable to make or receive calls for the last three days using my TT VOIP service. Same issue as others have reported in here.

Re: VOIP: Unable to make or receive calls

fr8ys — Mon, 26 May 2025 11:56:32 GMT

It's a major outage.

Keep your eye on the service dashboard for updates.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: VOIP: Unable to make or receive calls

fr8ys — Mon, 26 May 2025 14:19:47 GMT

Latest update from the dashboard.

Latest update Monday 26th May 2:45pm:

We believe the issue impacting digital voice services for some customers is now resolved.

We’re extremely sorry if you experienced issues with your service. If you have been impacted by this issue we advise you to complete a reboot of your router.

Could you try please and let us know if you are now connected.

Thank you.

Re: VOIP: Unable to make or receive calls

aa2000 — Mon, 26 May 2025 14:41:59 GMT

Yes the VOIP service appears to be working now.

Re: VOIP: Unable to make or receive calls

angelique-TT — Mon, 26 May 2025 14:51:44 GMT

Hi there, thank you for confirming. Please don't hesitate to send us a PM should you require any other assistance. Enjoy the rest of your day 🙂