topic Re: My Account Permanent Status: 'You currently have changes pending on this account' in Home Phone

My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Mon, 26 May 2025 09:58:23 GMT

Since the 15th of April, my Telephone Settings page in My Account is displaying

You currently have changes pending on this account and so we will not allow you to make any further changes at present. As soon as current updates are made, you will be able to make change as normal.

As I am not aware of any changes that are pending on my account, can my account please be restored to normal service? Thanks.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

angelique-TT — Mon, 26 May 2025 10:12:46 GMT

Hi there aa2000. I will look into this for you.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

angelique-TT — Mon, 26 May 2025 10:20:07 GMT

Please confirm if you have made any changes on your side?

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Mon, 26 May 2025 10:21:38 GMT

No changes have been made on my side.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

angelique-TT — Mon, 26 May 2025 10:24:11 GMT

Okay thank you for confirming. I also do not see any pending changes on my side. Are you experiencing any issues with your services?

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Mon, 26 May 2025 10:27:16 GMT

No issues that I am aware of (other than CallSafe has been removed against my wishes by TT and no VOIP service for the last three days)

Re: My Account Permanent Status: 'You currently have changes pending on this account'

angelique-TT — Mon, 26 May 2025 10:29:00 GMT

We're aware some customers may be experiencing issues with their digital voice service (VoIP). We're sorry for the inconvenience this is causing, our engineers are working to get this issue resolved as quickly as possible.

Please check back here for updates Service Status | TalkTalk Help & Support

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Mon, 26 May 2025 10:36:26 GMT

Understood. So I would be grateful if this My Account - Telephone Settings Page issue can be fixed. Thank you.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

angelique-TT — Mon, 26 May 2025 10:41:10 GMT

Could you please send me a screenshot on what is showing on your telephone settings page , thanks.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Mon, 26 May 2025 10:43:31 GMT

Re: My Account Permanent Status: 'You currently have changes pending on this account'

angelique-TT — Mon, 26 May 2025 10:47:23 GMT

Thank you. Are you currently trying to make any changes on the account?

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Mon, 26 May 2025 10:50:40 GMT

No.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

nomfezeko-TT — Mon, 26 May 2025 11:17:27 GMT

Thank you for confirming, in this instance, I will need you to contact our Full Fibre team using the contact details I have provided below, and they will have a look into this for you and take over to support you from here. If you have any concerns or require further assistance, please never hesitate to get back to us and we will be here to help:

03451720074

Opening Hours:

-Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed
https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

-Fez.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Mon, 26 May 2025 14:02:35 GMT

Ok thank you @nomfezeko-TT . I have now contacted the Full Fibre Team, they were not able to fix the issue but said I would be contacted in 4 to 5 days. I will post back in here if I don't hear from them in that timescale.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

nomfezeko-TT — Mon, 26 May 2025 14:03:54 GMT

Thank you very much for the update, please do get back to let us know. We will be waiting to hear from you.

-Thanks

Fez.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Wed, 04 Jun 2025 07:47:04 GMT

Hi @nomfezeko-TT / TT Support Team

I have not received any communication whatsoever from the Full Fibre Team since alerting them to my issue on 26th of May and the issue persists. Please can you kindly intervene with them on my behalf and advise. Thank you.

aa2000

Re: My Account Permanent Status: 'You currently have changes pending on this account'

nomfezeko-TT — Wed, 04 Jun 2025 07:50:41 GMT

Hi there @aa2000 , thank you for reaching out to us, I am so sorry to hear you have not been contacted, I will look into this for you. Were the team going to give you a call?

-Fez

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Wed, 04 Jun 2025 07:55:35 GMT

Yes they said I would be contacted within 4 to 5 days. Just to recap, the issue still persists.

Re: My Account Permanent Status: 'You currently have changes pending on this account'

aa2000 — Wed, 11 Jun 2025 08:55:22 GMT

Hi TT Support

I have not heard anything further from TT and the issue still persists. Please can this now be chased up? Thank you.

aa2000

Re: My Account Permanent Status: 'You currently have changes pending on this account'

Gliwmaeden2 — Wed, 11 Jun 2025 14:35:10 GMT

Re-escalating this for you, @aa2000.