topic Re: Landline (VoIP) not Working - Wirral, Merseyside in Home Phone

Landline (VoIP) not Working - Wirral, Merseyside

Casy_duke — Mon, 26 May 2025 13:04:52 GMT

Landline (VoIP) not working and have not been able to make or receive calls for last two days...wish I'd stayed with the old copperline. Moved over to digital voice in March.

SMC team are aware of the issue.

REF: 15674851.

I ran a test myself and it did confirm a fault.

Looks like a lot of customer's are having the same issue.

Any advice?

Re: Landline (VoIP) not Working - Wirral, Merseyside

sabelo-TT — Mon, 26 May 2025 13:11:18 GMT

Hello there @Casy_duke we're aware some customers may be experiencing issues with their digital voice service (VoIP). We're sorry for the inconvenience this is causing, our engineers are working to get this issue resolved as quickly as possible.

Re: Landline (VoIP) not Working - Wirral, Merseyside

Niro24 — Mon, 26 May 2025 13:17:19 GMT

Hi, fyi I live in Leicestershire and my voip landline has just come back on

Re: Landline (VoIP) not Working - Wirral, Merseyside

sabelo-TT — Mon, 26 May 2025 13:19:24 GMT

@Niro24, thank you for providing feedback to this matter.

@Casy_duke, I will kindly ask for you to retest on your end please.

Re: Landline (VoIP) not Working - Wirral, Merseyside

Casy_duke — Mon, 26 May 2025 13:52:46 GMT

I am out at the moment but will try when I arrive home.

Thanks for message.

Re: Landline (VoIP) not Working - Wirral, Merseyside

sabelo-TT — Mon, 26 May 2025 14:05:12 GMT

Not problem @Casy_duke

Re: Landline (VoIP) not Working - Wirral, Merseyside

Casy_duke — Mon, 26 May 2025 17:30:47 GMT

Hi, it seems to be working now.

Thanks for your help.

Two days without landline working is extremely inconvenient.

Re: Landline (VoIP) not Working - Wirral, Merseyside

Philile-TT — Tue, 27 May 2025 07:06:15 GMT

@Casy_duke We sincerely apologise for the inconvenience caused to you and yours, I understand the stress you went through. Thank you for confirming that it is now working.